Information Technology Support Analyst

2 days ago

Greater London, United Kingdom TRIA Full time

IT Support Analyst - London - to £30K + benefits - on-site 4 days per week


Our client is seeking an IT Support Analyst to join their dynamic Workplace IT Team. Based in their Central London offices, you will play a key role as part of a small team of skilled technical support analysts in supporting and maintaining the IT infrastructure and helping end-users work seamlessly . You will provide front-line IT support - delivering exceptional support and technical solutions for end-user issues, helping employees resolve hardware and software challenges efficiently.


Key Responsibilities:


Handle support requests and ensure timely issue resolution

Update and maintain service documentation

Provide 1st/2nd line technical support and solutions to users across all business functions

Collaborate with senior staff to troubleshoot complex issues

Assist with on-site support and equipment installations as needed


Skills & Experience


  • 1st/2nd line IT support experience, gained in a corporate service desk environment, ideally within the retail sector
  • Ability to meet deadlines in a fast-paced support desk environment
  • Capable of building strong relationships with end-users and understanding their needs
  • Windows Server Administration and Active Directory
  • Office 365 administration
  • Infrastructure monitoring tools
  • Multi-factor authentication
  • Windows 10/11 and Mac OS X 12+
  • Apple mobile technologies and MDM solutions


Please apply with CV to be considered. You must be happy to be office based 4 days per week and be part of an on-call rota.

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