Senior Power Platform Support Analyst

3 weeks ago

Manchester Area, United Kingdom Robiquity Full time

Company Description


We are Robiquity, a leading Intelligent Automation and AI Consultancy, founded in 2016 with the goal of devising and enabling AI driven automation solutions for our clients.


Our expertise is in successfully implanting the perfect balance between automation and people by devising human in the loop solutions. We work with global businesses across Financial Services, Public Sector, Retail, Utilities and Telecoms, helping them to transform their business operations and achieve efficiency.


It's not just our customers who fulfil their core purpose through working with Robiquity, you will too. Through our values: One team, we’re quality, keep improving, do the right thing, show we care, you will have every opportunity to level up your skills, discover your potential and shape your future career.


Your Opportunity


Our dedicated Managed Services team, also known as Robiquity X, are looking for a Senior Power Platform Support Analyst to join them. As a Support Analyst you’ll be responsible for the continuous delivery of quality throughout all our services.


  • Incident and change management – be the first line of defence as you resolve incidents and solve problems.
  • Client and stakeholder engagement – own interactions with stakeholders, ensuring you deliver best services and handle escalations.
  • Technical capability – provide daily operational support for Intelligent Automation Production systems.
  • Innovate - Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
  • Collaboration – work directing with developers to validate requirements and clarify technical feasibility.
  • Design – Be directly involved in designing and delivering new solutions and technologies.


Who we’re looking for.


In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only their skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.


  • 2+ years of developing and/or supporting Power Platform environments (Power BI, Power Automate, Power Apps)
  • Experience working with the Power Platform Centre of Excellence starter Kit
  • Experience with Managing the governance and assurance of Power Platform assets
  • Experience of providing 2nd/3rd line technical support in a diverse technology environment.
  • Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
  • An ability to explain technical problems in non-technical language to internal and external stakeholders
  • Strong initiative, with excellent organisational, planning and self-management skills
  • Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
  • Experience in training and developing support staff in Power Platform


Benefits


This is an opportunity to join a company that will invest in you and your career.


We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.


We are embarking on an incredible journey. Are you ready to join us?

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