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Help Desk Support Specialist
1 month ago
Job Title: IT Help Desk Engineer – FinTech
Location: London (Hybrid/Remote)
Company: Innovative FinTech
About the Company:
Join a pioneering FinTech company that has seen over 8 years of success in the US and is now rapidly expanding its footprint in the UK market. With a highly successful first 12 months in the UK, the company is now expecting hyper growth as it scales up operations. As part of this exciting journey, they are seeking an experienced and proactive IT Help Desk Engineer to support their continued growth. This is an incredible opportunity to be part of an ambitious company with fast-tracked career progression and opportunities to travel to the US for training and company visits.
The Role:
As an IT Help Desk Engineer, you will be responsible for ensuring the smooth operation of the company’s IT systems, with a particular focus on server logs and Linux environments. You will work closely with the US-based IT team to resolve technical issues, troubleshoot server-related problems, and maintain system stability. This is a unique opportunity to grow your career quickly in a high-growth FinTech company, with the potential for international exposure and professional development.
Key Responsibilities:
- Provide technical support and troubleshooting for server issues, IT infrastructure, and end-user problems.
- Monitor and analyse server logs to identify performance bottlenecks and resolve issues efficiently.
- Utilise your Linux knowledge to troubleshoot, manage, and maintain server environments.
- Collaborate closely with the US team to address technical challenges and ensure seamless communication between the UK and US operations.
- Escalate more complex issues as needed, and follow up to ensure resolution.
- Document technical processes, solutions, and best practices to help optimize IT support functions.
- Support the IT team in scaling processes and systems as the company grows rapidly in the UK market.
Key Requirements:
- Proven experience in an IT Help Desk or Technical Support role, preferably in a FinTech or fast-paced technology environment.
- Strong experience working with server logs for diagnostics and troubleshooting.
- Proficiency in Linux, with the ability to navigate, troubleshoot, and manage server systems.
- Excellent communication skills for working effectively with the US-based IT team and other stakeholders.
- Strong problem-solving skills with a proactive, can-do attitude.
- Familiarity with cloud infrastructure, networking, or database management is a plus.
- Experience working in a fast-growing, cross-functional team is advantageous.
What We Offer:
- Fast-tracked career progression opportunities in a rapidly growing FinTech company.
- Competitive salary and benefits package.
- Hybrid/remote working options with a base in London.
- Opportunities to visit the US for training and company events.
- A collaborative, innovative work culture with international exposure.
- The chance to be part of a company that’s expanding globally, offering room for both personal and professional growth.
