Current jobs related to Customer Support Technician - United Kingdom - JRNI

  • Customer Side Leakage Technician

    2 days ago

    United Kingdom Finlay Jude Associates Ltd Full time

    FJA are recruiting on behalf of a leading service provider in the utilities industry for a Customer Side Leakage Technician to strengthen their asset survey team. Location: South-East and South-West England/ Kent Customer Side Leakage Technician role: Attend appointments at customer properties to identify and address water leaks Inspect properties,...

  • Customer Side Leakage Technician

    2 weeks ago

    United Kingdom Finlay Jude Associates Full time

    FJA are recruiting on behalf of a leading service provider in the utilities industry for a Customer Side Leakage Technician to strengthen their asset survey team. Location: South-East and South-West England/ Kent Customer Side Leakage Technician role: Attend appointments at customer properties to identify and address water leaksInspect properties, verify...

  • Desktop Technical Support Technician

    3 weeks ago

    United Kingdom Edwards & Pearce Full time

    Our client based in East Yorkshire is looking for a Desktop Support Technician to join their team. This is a great opportunity for someone with 1st and 2nd line IT support experience.THE ROLE: Duties include:- Ensuring all IT policy and procedures are maintained.- Ensuring all records are kept up to date and all issues and their resolutions are noted.-...

  • Desktop Technical Support Technician

    3 weeks ago

    United Kingdom Edwards & Pearce Full time

    Our client based in East Yorkshire is looking for a Desktop Support Technician to join their team. This is a great opportunity for someone with 1st and 2nd line IT support experience.THE ROLE: Duties include:- Ensuring all IT policy and procedures are maintained.- Ensuring all records are kept up to date and all issues and their resolutions are noted.-...

  • Maintenance Technician/Multi skilled Technician

    2 days ago

    United Kingdom AAK International Full time

    Hours: Full time Contract: Permanent From our early success in Sweden and Denmark, weve grown into the worlds leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And its not just food we work...

  • Volkswagen Technician

    3 weeks ago

    United Kingdom Volkswagen Joe Duffy Full time £55,000

    {"title": "Volkswagen Technician", "content": "Job SummaryWe are seeking a skilled Volkswagen Technician to join our team at Joe Duffy Volkswagen. As a Volkswagen Technician, you will be responsible for maintaining and repairing Volkswagen vehicles to the highest standard, ensuring customer satisfaction and repeat business.Key ResponsibilitiesRepair and test...

  • Volkswagen Technician

    3 weeks ago

    United Kingdom Volkswagen Joe Duffy Full time £55,000

    {"title": "Volkswagen Technician", "content": "Job SummaryWe are seeking a skilled Volkswagen Technician to join our team at Joe Duffy Volkswagen. As a Volkswagen Technician, you will be responsible for maintaining and repairing Volkswagen vehicles to the highest standard, ensuring customer satisfaction and repeat business.Key ResponsibilitiesRepair and test...

  • Vehicle Technician

    2 days ago

    United Kingdom Octane Recruitment Full time €34,000

    Vehicle Technician - Cheshire Oaks Basic Up to £34,000- plus bonus Ref: OC19071 We are seeking a skilled and experienced Vehicle Technician to join our client's main dealership in Cheshire Oaks . The successful Vehicle Technician will be responsible for diagnosing, repairing, and maintaining a variety of vehicles makes and models. This position...

  • Automotive Technician

    3 weeks ago

    United Kingdom Molans Garage Full time

    About UsMolans Motors is a reputable, family-owned garage in Cork, serving the local community for over three decades.Role OverviewWe are seeking skilled and motivated individuals to join our workshop team.Apprentices will receive hands-on training and guidance from our experienced mechanics, while qualified technicians will apply their skills to maintain...

  • Automotive Technician

    3 weeks ago

    United Kingdom Molans Garage Full time

    About UsMolans Motors is a reputable, family-owned garage in Cork, serving the local community for over three decades.Role OverviewWe are seeking skilled and motivated individuals to join our workshop team.Apprentices will receive hands-on training and guidance from our experienced mechanics, while qualified technicians will apply their skills to maintain...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Coventry, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing /...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Oxford, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing /...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Liverpool, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Liverpool, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Oxford, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing /...

  • Information Technology Support Technician

    1 month ago

    United Kingdom Senitor Associates Full time

    IT Technician (Contract) (Enhanced DBS) Our client, an established Educational organisation in Coventry, is currently looking for an IT Technician to join the team on an onsite contract basis. The successful candidate will have knowledge / expertise in some or all of the following areas: 1st / 2nd Line Support Office 365 and Creating Users Installing /...

  • LCV Vehicle Technician

    2 days ago

    United Kingdom Octane Recruitment Full time €34,000 - €45,000

    LCV Vehicle Technician Location: Heathrow Basic from £34k - £45k Master tech + Efficiency Bonus up to £6k per annum payable monthly OTE £51k + uncapped Hours are 40 per week - Monday to Friday 8am to 5pm Weekends and outside basic hours paid at Overtime Rate x 1.5 Ref: OC18516 We are seeking a skilled and experienced LCV Vehicle Technician to join...

  • Manufacturing Technician

    3 weeks ago

    United Kingdom Production Equipment Full time £12,000

    Job Title: Manufacturing/Maintenance TechnicianQuiptech is a leading international supplier of automated manufacturing equipment to the electronic assembly and medical device industries. We are currently seeking talented Manufacturing/Maintenance Technicians to join our dynamic team in a world-class manufacturing environment in the Cork Area.Key...

  • Manufacturing Technician

    3 weeks ago

    United Kingdom Production Equipment Full time £12,000

    Job Title: Manufacturing/Maintenance TechnicianQuiptech is a leading international supplier of automated manufacturing equipment to the electronic assembly and medical device industries. We are currently seeking talented Manufacturing/Maintenance Technicians to join our dynamic team in a world-class manufacturing environment in the Cork Area.Key...

  • Maintenance Technician

    2 days ago

    United Kingdom AAK International Full time

    Location: Hull Hours: Full time Contract: Permanent Salary: Competitive Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, weve grown into the worlds leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe. We work with our...

Customer Support Technician

2 months ago

United Kingdom JRNI Full time

L2 Customer Support Technician (UK Remote)

JRNI delivers the industry’s leading enterprise SaaS scheduling and queuing platform designed to optimize the customer journey through powerful personalized experiences both in-person and virtually. JRNI’s platform dramatically increases customer conversions, satisfaction and loyalty while expanding interactions and managing staffing efficiency and profitability. JRNI’s offerings are used by some of the world’s largest retailers and financial institutions including HSBC, Santander, Next, Signet and Urban Outfitters.

As part of our Global Customer Support Team you will be supporting our Enterprise client base, whilst creatively working with different teams across the business to solve technical problems. It’s a really exciting role for somebody who wants to ramp up their technical and commercial acumen whilst investigating and solving Enterprise Clients technical issues.


You will:

  • Respond to technical queries from customers and prospects.
  • Use your initiative to diagnose and solve platform issues.
  • Assist with the configuration of customer booking systems and test changes to the platform.
  • Log and keep records of customer queries using ZenDesk and JIRA.
  • Follow up, build rapport, and make scheduled call-backs to customers where necessary.
  • Identify and escalate priority issues; redirect problems to appropriate internal contacts for resolution.
  • Collaborate with other departments such as Engineering and Development and the rest of the global support team.




About you:

You’re a strong communicator and you really enjoy seeing a task through to the end. You’re technically minded and can give examples of where you’ve had to use an out-of-the-box approach to solve an issue. You’ve got experience working within a complex bespoke SaaS or Software company and you’ve got a solid level of commercial and technical understanding.

  • 3+ years experience supporting enterprise-level SaaS clients.
  • The ability to confidently communicate with and support Enterprise clients and internal stakeholders at all levels.
  • A highly motivated Team Player who is a self-starter and who should also be able to work on their own initiative.
  • “Can-do” attitude & willing to go the extra mile.
  • Work to tight deadlines, yet still be consistent, precise & detail oriented.
  • Willingness to embrace change & upskill as necessary
  • Excellent communication skills in both written and spoken English.
  • Experience building relationships with customers and with peers across the business.
  • Experience of working remotely.
  • The ability to develop an in-depth understanding of a bespoke software product and show a basic knowledge of HTML / CSS or other coding languages. (API experience a definitive advantage).
  • The ability to understand complex technical issues and articulate these to both technical teams internally and to customers, externally, in non technical terms.
  • Have experience with Zendesk, Jira or equivalent bug-tracking software.



Come join the team