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Information Technology Support Analyst
2 months ago
We are currently looking for a Junior IT Support Analyst to join one of our clients, a well known Ad Agency Group, working for one of it's specialist divisions.
Job Responsibilities:
- Manage and support Office 365 and Google Suite accounts.
- Ensure data security and backup for the company's information.
- Evaluate systems to support business growth and scalability.
- Provide support for laptops, printers, and mobile devices.
- Maintain a high level of customer service and adhere to service management principles.
- Take ownership of user issues and provide proactive solutions.
- Secure networks and advise users on best practices.
- Oversee hardware across the organization
About You:
- You will have a minimum of 2 years' hands on IT experience and be looking for a role in a creative and fast paced environment.
- Effective customer service skills: Providing exceptional customer service by resolving technical issues, answering inquiries, and demonstrating a helpful and professional attitude towards all users.
- Strong problem-solving abilities: Analysing and troubleshooting technical problems, identifying root causes, and implementing appropriate solutions in a timely manner.
- Excellent communication skills: Expressing technical concepts clearly and concisely to users with varying levels of technical understanding, both verbally and in written form.
What the role offers:
A competitive salary and benefits package that includes 26 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including up to 5 days volunteering days off, season ticket loan, half days off before bank holidays and more......
