1st Line Support Engineer

3 weeks ago

Southampton, United Kingdom Digital Waffle Full time

1st Line Support Engineer

Location: Southampton, UK

Employment Type: Full-Time

Salary: £24,000 Per Annum


The Role

We are currently looking for a 1st line Support engineer to join a dynamic IT team as a 1st Line Support Engineer and make a difference in a growing business.


Key Responsibilities:


As a 1st Line Support Engineer, you will be the first point of contact for technical issues and support requests, ensuring smooth operations for all users. Your day-to-day tasks will include:

  • Supporting Windows 10 and Windows 11 systems.
  • Troubleshooting mobile devices, desktop systems, printers, and scanners.
  • Installing and configuring hardware, with strong PC configuration skills.
  • Providing remote and on-site technical support.


Required Technical Skills & Experience:

  • Proficiency in Windows 10 and Windows 11.
  • Mobile and desktop support experience.
  • Knowledge of printers, scanners, and general hardware configuration.


Personal Skills:

  • A proactive attitude with a desire to develop and succeed.
  • Excellent communication skills, suitable for users at all technical levels.
  • Exemplary telephone manner.
  • Strong problem-solving abilities and resolution skills.
  • Exceptional interpersonal skills to build relationships and trust.


Desirable Skills & Qualifications:

  • Working towards Microsoft Certifications.
  • Experience with Active Directory and Microsoft 365.
  • Backup monitoring and management knowledge.
  • Networking experience, including LAN/WAN and firewalls.
  • Familiarity with ITIL principles.
  • Proficiency in creating network documentation.
  • Experience with remote support tools, helpdesk systems, and monitoring software.


Company benefits

  • Health & Wellbeing: Company health program, life insurance, and paid sick leave.
  • Work-Life Balance: Bereavement leave, paid volunteer time, and remote work opportunities.
  • Professional Growth: Opportunities to develop skills and pursue certifications.
  • Convenience & Perks: On-site parking and company events.
  • Financial Security: Company pension and more.

How to Apply:

Apply directly or email conor@digitalwaffle.co

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