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Customer Relations Supervisor

3 months ago

Canterbury, United Kingdom New Appointments Group Full time

IMMEDIATE START - 9 to 12 month maternity cover contract


Customer Relations Supervisor


We are proud to be supporting our prestigious client, situated on the outskirts of Canterbury, with their urgent need for a Customer Relations Supervisor to cover maternity leave on a full-time 9-12 month contract, to start in September.


Salary is c£28,000/annum, with benefits to include company pension, free parking, 22 days annual leave plus bank holidays, staff social events, cycle to work scheme, and more. There are differing shift times, with a half hour for lunch. Shifts are mostly 10am to 6pm, but your working week will usually include two of the later shifts which are 11am to 7pm and 12pm to 8pm – these later shifts can be worked from home if you prefer. Limited public transport so own transport would be better.


You must be passionate about delivering an exceptional customer experience, as well as resolving challenges with finesse. Someone who thrives in a dynamic fast-paced environment and is dedicated to providing first-class customer service with experience in complaints resolution will be highly regarded.


Key to this role is the ability to handle complaints and compensation requests, resolve difficult issues with diplomacy and professionalism, and deal with financial claims. Alongside this you will be jointly supervising a small team, providing leadership and guidance, support and mentorship and will act as an escalation point for staff and customers.


In conclusion, if this Customer Relations Supervisor role sounds like you, please apply now


  • Great communication and teamwork
  • Able to supervise a team with positive leadership skills
  • Excellent customer service experience, with a bias towards complaints handling
  • A high level of organisation and professionalism
  • Self-motivated with a positive can-do attitude
  • Proven experience in guest relations or customer service roles
  • Excellent attention to detail
  • Friendly and confident


Plain CVs in Word are preferred for this Customer Relations Supervisor role – thank you.


New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk