Trainee Service Engineer

3 weeks ago

Cambridge, United Kingdom Anglian Home Improvements Full time

Time for something new? Are you looking to develop your skills and knowledge and start your journey into a new career? Our Trainee Service Engineer role might be just what you are looking for

This is a superb career opportunity if you are seeking a long term, fulfilling role with plenty of opportunity for development and reward. We are looking for people who are eager to kick start their career as a Trainee Service Engineer becoming an expert in our home improvement product range. We are looking for people that have a real desire to learn our industry, build their experience and progress within our organisation. If you are highly motivated, driven, keen to learn and are passionate about delivering fantastic customer service then we would love to hear from you.

For our new Trainee Service Engineer roles, ideally you will have some experience within the home improvements industry (UPVC, Windows, doors, conservatories), but we are eager to speak to anyone from other industries and experiences such as construction, engineering, carpentry and those with general home improvement and maintenance experience.

Regardless of your previous experience and skills our Support Service Engineer role will be provided with a robust and in-depth skills development course and the support of an experienced Service Engineer to ensure you gain an understanding of the role along with our products and processes by training on the job.

We are eagerly seeking our next generation of Support Engineers across the UK, and this is a fantastic chance to become part of the UK's largest Home Improvement Company.

Your duties will include:

  • Visiting customer homes, identifying the fault, and taking the appropriate action to rectify in line with our warranty and our quality standards
  • To demonstrate & explain correct product care to customers
  • Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
  • Accurate and timely completion of paperwork and regular updating of the supplied PDA device
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with safety rules/procedures, regulations and codes of practice

You will need:

  • Proficiencies in Math's and English
  • Excellent customer service skills
  • Be able to work on your own initiative in a standalone field-based role
  • A willingness to travel as required and show flexibility within the working week
  • Good time management skills
  • Good communication skills
  • A full driving license

What We Offer

  • Competitive basic salary
  • Intensive training and development to support career progression to become a Service Engineer increasing your earning potential.
  • Van & Fuel card (for business use only)
  • Employee Perks & Benefits
  • Discounted Employee Product Purchase Scheme
  • 31 Days Holiday, increasing to 33 days after 2 years
  • A day off on your birthday
  • Paid leave for completing Voluntary Work

Please click to apply

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.


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