Customer Care Representative

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Logistics Coordinator to join our Customer Care Centre (CCC) and you will operate and monitor Country Logistical activities within Customer Services to include supporting the process of the order and return of spare parts, the administration of third party suppliers, warehousing and calibration processes, and record maintenance within the department's data management systems.
Core hours are 8am-4pm & 10am-6pm (rotating), based in the office in Camberley. This is a 7-day contract so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirement. Working extended hours are eligible for overtime/enhanced pay.
This is a fixed-term contract for 10 months.
Your Role:
You will provide administrative support for country logistical activities.
You may support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements.
You will work on tasks relating to 3rd party logistics & warehousing including the booking of dispatches and returns, and inventory maintenance.
You will be raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the Country Logistics operation.
You will be involved in the Administration of invoices for payment relating to Country Logistics operations. You will also be involved in instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.
Your Expertise:
You will need strong organisational skills with the ability to plan and prioritise workload.
Ability to communicate confidently with all stakeholders across all levels.
The ability to take ownership and accountability for day to day responsibilities.
Ability to work as part of a team and establish good working relationships with colleagues and customers.
A strong customer focus with the ability to understand the customer’s requirements.
It will be an advantage if you are proficient with Microsoft Office and preferably experience of using SAP / Siebel.Our Benefits:
26 days' holiday with the option to buy or sell additional 5 days
Up to 10% employer pension contribution
Share and bonus scheme
Access to our flexible benefits from private medical insurance to dental cover
Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated

---