Retail Director
4 weeks ago
This role is looking for someone who is currently working in Luxury Watches or Fine Jewellery, this is essential for the client given the nature of the business and role.
The Role:nDeveloping and implementing retail strategies that drive business growth & brand awareness and enhance the overall client experiencenProviding guidance, mentorship, and training to ensure the team delivers exceptional client experience and achieves sales targetsnDeveloping and managing budgets, sales forecasts, and financial performance for retail operations as well as implementing initiatives to enhance client loyaltynAnalyzing sales data and market trends to make informed decisions that optimize profitabilitynManaging project tasks related to the opening of new boutiques, including retro planning, budget management, operations, and team coordinationnCreating partnerships with local institutions in the countries and competitorsnEnsuring a consistent and exceptional client experience across all retail touchpointsnProvide strategic direction to deliver constant evolution of all retail store operations from inception to delivery.nOversee work force planning and champion talent management and development.nLeverage key retail metrics, identifying opportunities & risks and creating prioritized strategic initiatives to drive growth & business results.nLead and support a team, ensuring their training needs are met and team KPIs are achieved.nSupervise CRM and clienteling activities within the team, collaborating with the CRM Manager to foster loyal brand relationships.nDevelop, implement, and monitor the store action plan to reach sales targets and KPIs.nEnsure exceptional client satisfaction and deliver the highest level of customer service.nExecute clienteling initiatives and events in partnership with other company departments to enhance client loyalty and drive sales growth.nProvide outstanding customer service and cultivate a strong culture of private appointments.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.nSpecialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics
BBBH30345n** NOTE - All emails from will be sent from the following domain @zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **
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