Telesales Executive
3 weeks ago
Reporting to: Commercial Manager
About the role
The Sales Representative is a key role within the commercial team, looking after day-to-day customer service and facilitating growth through telesales activity
Key responsibilities
Processing telesales orders in a timely manner
Processing all email orders in a timely manner
Import any orders placed through online portals
Manage credit note process
Ensure all orders have the appropriate checking procedures applied to them
Ensuring telephone calls are answered within 3 rings and in a professional, polite manner
Ensure all customer queries are dealt with in a timely manner
Conduct daily service calls
Conduct daily telesales calls
Performing any other duties as reasonably required
Technical skills and experience required
Strong communication skills both written and verbal
Must have good IT skills including MS office products
Must have good time management skills
Must have a tenacious attitude and be able to overcome objections
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