Branch Assistant

2 weeks ago

Crawley, United Kingdom Pertemps Glasgow Full time
Job Description
We are currently seeking a Branch Assistant to join our client's team at the Crawley branch This role is Monday to Friday, 08:30-17:30, and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.
Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing exceptional service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.
Temp to perm opportunity
Weekly Pay
£12 per hour
Monday to Friday
JOB DUTIES:
Deliver an excellent customer experience, maintaining strong, effective relationships with the customer base and supply partners.
Work effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
Support the achievement and delivery of branch KPIs, identifying new ways to innovate and drive growth.
Receive weekly stock deliveries and ensure goods are stored in the correct warehouse location.
Process customer returns and follow the returns procedure to achieve customer credits and complete necessary administrative tasks.
Respond to inbound calls and look for opportunities to increase customer orders or quotations by utilising the sales tools within the business.
Make outbound calls to proactively seek new opportunities, offer alternatives, and use promotions to increase customer order value.
Serve on the Trade Counter, including picking, packing, and serving customers in line with company processes.
Manage and respond to customer queries on tenders, quotations, and technical issues, passing them on to the relevant department when necessary.
Manage outbound deliveries, including the pick-pack process and creating relevant courier paperwork.
Ideal Candidate: 
Prior sales/customer service experience - preferably in a trades or wholesale environment, though retail experience will also be considered.
Ability to multitask.
Excellent communication skills.
Ability to work in a fast-paced, demanding environment.
Ability to work effectively in a team.
A positive attitude.
If you are interested apply below

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