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London Area, United Kingdom The Emerald Group Ltd, Search and Selection Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Claims Adjuster to join our team at The Emerald Group Ltd, Search and Selection. As a key member of our claims department, you will be responsible for handling complex claims and providing expert advice to our clients.Key ResponsibilitiesClaims Analysis and Investigation: Conduct thorough...
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Senior Claims Adjuster
3 weeks ago
London Area, United Kingdom The Emerald Group Ltd, Search and Selection Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Claims Adjuster to join our team at The Emerald Group Ltd, Search and Selection. As a key member of our claims department, you will be responsible for handling complex claims and providing expert advice to our clients.Key ResponsibilitiesClaims Analysis and Investigation: Conduct thorough...
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Property Claims Adjuster
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Property Claims Adjuster
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Senior Claims Adjuster
4 weeks ago
London Area, United Kingdom The Emerald Group Ltd, Search and Selection Full timeKey Responsibilities: •Update claims file by accurately capturing and updating claims data/information in compliance with best practices reflecting the highest degree of technical complexity and exposure. •Use judgment to determine liability by gathering and analysing relevant facts, utilising applicable law and establishing basic principles of...
Senior Claims Adjuster
3 months ago
Key Responsibilities:nAnalyse complex information from different sources, identify and investigate coverage issues, examine claims liability, negotiate claims with counterpartiesnMaintain accurate reserving datanLiaise with Underwriters, Brokers and Policyholders as well as with internal Actuarial, Finance, Operations and Reinsurance DepartmentsnDirect, supervise and audit lawyers and Third-Party Loss AdjustersnDevelop and maintain an in-depth knowledge of case lawnProduce accurate reports on claimsnResponsible for accurately assessing and spotting trendsnAssist in drafting appropriate claims handling processes and strategiesnMentor members teamnConsult with relevant specialists (e.g. physicians, accountants) and support lawyers to defend the claims in CourtnSkills & Experience Profile:nExperience / knowledge on relevant LOB for role (Medmal, Casualty, Property etc.)nAbility to work independentlynAbility to manipulate datanAdaptable to working in a demanding and changeable environmentnExcellent communication skills, both verbally and in writingnExcellent team working ethic with excellent customer service approachnExperience and knowledge of the legacy insurance sector desirablenKey Competencies:nTeam playernDecision MakingnCommunicationnResults / target orientatednOrganisednAdaptablenAligned with the ethics of the businessnCareer Planning / Path:nAny person wishing to progress from a Senior Claims Adjuster role to a Managers role within the claims department need to have and actively display both the skills and competencies including but not limited to below when being considered for promotion:nSkills / Key CompetenciesnProvide support to the Head of Claims to ensure team are motivated and aligned to the specific portfolio targets and deadlinesnMake effective decisions when dealing with complex technical claims scenarios and to provide recommendations for claims decisions to team membersnActively revise and edit reports created by the team to create focused, concise documentsnLitigation experience including: settlement conferences, mediations, arbitrations, drafting pleadings, discovery and trial experiencenSupport and implement the Claims Handling guidelines including claims handling strategy for complex claims and providing support and oversight to the wider team regarding settlement strategies and management of external experts and lawyersnEvidence of some management responsibility and mentoring of more junior members of staff on a regular basisnSoft SkillsnEffective communicator, both verbally and writtennAbility to manage, develop and retain talented claim professionals (a management course or qualification preferable)nMentoring skillsnExcellent report writingnVery organized and ability to prioritize various tasks for self and teamnAbility to adapt in a fast-changing environment, quickly identifying and solving problemsnConduct Performance reviews (ability to provide both good and constructive feedback)nSuggested CoursesnLeadership Course managers.org.uk/education-and-learning/qualifications/nManaging difficult conversationsnReport writingnPresentation skillsnHow to be a Mentor
For Senior Adjusters who do not wish to work towards a Claims Manager role or who at this stage need further development before they do so they should concentrate on improving existing skill set:nTechnical Knowledge-evidenced by feedback from their Manager as it relates to the handling of their claims. In addition, this should be evidenced by 15+ CPD hours relating to technical aspects of their rolenConsider undertaking insurance qualifications (ACII) or other relevant qualificationnFurther develop their writing and reporting skills (and attend report writing training)nFurther develop their presentation skills (attend presentation training including PowerPoint)nConsider mentoring opportunities within the company and any Lloyds opportunitiesnCompany Values:nDisciplined: balanced and objective in taking business decisionsnExpert: use their specialisms, expertise and creativity to get things donenInnovative: entrepreneurial, challenge, embrace change, and continually seek to improve the way they do businessnAccountable: outcome focused and deliver on promisesnIntegrity: responsible and perform to their best with strong moral and ethical principles to do the right thingnInclusive: encourage participation and value all contributionsnCollaborative: act of working together, as one team for the greater business purpose/goodnIndividual Conduct Rules:nAll employees are subject to the following Conduct Rules:nMust act with integritynMust act with due skill, care and diligencenMust be open and cooperative with the FCA, PRA and other regulatorsnMust pay due regard to the interests of customers and treat them fairlynMust observe proper standards of market conductnMust act to deliver good outcomes for retail customers
