Technical Knowledge Manager

4 hours ago

United Kingdom Netwrix Corporation Full time

Join the Winning NETWRIX Team


About Us:


Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.


Netwrix empowers security professionals to face digital threats with confidence by enabling them to identify and protect sensitive data as well as to detect, respond to, and recover from attacks. More than 13,500 organizations across 100+ countries rely on Netwrix solutions to strengthen their security and compliance posture. By reducing the cybersecurity burden with Netwrix, organizations concentrate on advancing their cause while reducing cyber risk.


With more than 15 years of expertise in the field, Netwrix continues to expand its market presence through innovation, organic growth, and strategic acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso,Imanami, CoSoSys, Remediant). Our journey is further strengthened by the backing of the renowned private equity firms, TA Associates and Centerbridge Partners.


And now we are seeking a proactive and seasoned documentation expert with strong leadership skills and an IT background. This dual-role position involves architecting and overseeing the knowledge base while driving organizational change.


Responsibilities:


Content Development and Management

  • Develop and maintain high-quality, up-to-date content for the internal knowledge wiki and public knowledge base.
  • Ensure content is easily searchable and user-friendly to reduce customer support tickets and enhance the user experience.
  • Analyze the effectiveness of the knowledge base and implement improvements based on user feedback and performance metrics.


Collaboration and Improvement

  • Partner with the technical documentation team to align content with current product offerings and enhance help center resources.
  • Work with technical enablement specialists to integrate updated technical information into training materials and sessions.
  • Liaise between support, engineering, product management, and other experts to gather, synthesize, and translate complex technical information into clear, actionable content.
  • Act as a change agent, identifying and implementing industry best practices to improve the knowledge center's impact.


Quality Control and Leadership

  • Communicate with Subject Matter Experts (SMEs) to ensure quality control for all knowledge base content.
  • Regularly review and edit content to maintain clarity, accuracy, and adherence to the Chicago Manual of Style (CMOS).
  • Champion continuous process improvement, building and enforcing standards to enhance the technical knowledge management team.
  • Lead training sessions to promote best practices in content management and ensure consistent process adherence.


Key Qualifications:

  • Proven experience managing technical knowledge bases and creating user-focused documentation.
  • Strong editing, proofreading, and content development skills, with an excellent command of the English language.
  • Familiarity with Windows system administration and technical documentation processes.
  • Experience using Salesforce knowledge management tools and other content management systems.
  • Background in customer service, training, or technical education, with a demonstrated ability to write content that reduces support inquiries.


Preferred Qualifications:

  • Bachelor’s degree in Technical Communication, English, Education, or a related field.
  • Certification in Technical Communication is a plus.
  • Knowledge of KCS (Knowledge Centered Service) principles and experience implementing them.
  • Familiarity with the Chicago Manual of Style (CMOS) for style, usage, and grammar.


Why You’ll Love Working at NETWRIX:

  • Employment according to the Labor Code;
  • Additional paid day off at your B-day;
  • Excellent Health Benefits;
  • Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises);
  • Challenging projects and opportunities for Career Advancement;
  • Casual and Innovative Upbeat Work Environment;
  • Team Orientated and Collaborative Colleagues.


All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive We welcome people across all different backgrounds and experiences and look forward to hearing from you


NETWRIX is an Equal Opportunity Employer

  • Technical Knowledge Manager

    11 hours ago

    United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Technical Knowledge Manager

    7 hours ago

    United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Technical Knowledge Manager

    12 hours ago

    United Kingdom Netwrix Corporation Full time

    Join the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...

  • Technical Knowledge Manager

    11 hours ago

    United Kingdom Netwrix Corporation Full time

    Join the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...

  • Technical Knowledge Manager

    1 day ago

    United Kingdom Netwrix Corporation Full time

    Join the Winning NETWRIX Team! About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the...

  • Technical Knowledge Manager

    4 hours ago

    United Kingdom Netwrix Corporation Full time

    Join the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...

  • Knowledge Manager

    12 hours ago

    United Kingdom Alexander Lloyd Full time

    Are you passionate about pensions and learning development? This is your chance to make a meaningful impact as a Pensions Technical Knowledge and Capability Manager within a dynamic Benefits Governance and Standards team.This role is a 12 Month day rated contract, fully remote! Please note you MUST come from a Pensions background to be considered for this...

  • Knowledge Manager

    4 hours ago

    United Kingdom Alexander Lloyd Full time

    Are you passionate about pensions and learning development? This is your chance to make a meaningful impact as a Pensions Technical Knowledge and Capability Manager within a dynamic Benefits Governance and Standards team.This role is a 12 Month day rated contract, fully remote! Please note you MUST come from a Pensions background to be considered for this...

  • Knowledge Manager

    3 weeks ago

    United Kingdom Grant Thornton International Ltd Full time

    Grant Thornton is one of the world’s leading professional services networks with member firms in over 145 countries, 72,000 people and global revenues of $7.5bn. Member firms offer audit, tax, and advisory services to privately owned companies, publicly listed companies, public sector and not for profit organisations, both domestically and internationally....

  • IT Technical Manager

    2 weeks ago

    United Kingdom i2i Recruitment Full time

    IT Technical Manager Up to £65,000 Cheltenham Company Overview: My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and...

  • Technical Manager

    3 weeks ago

    united kingdom Crest Nicholson plc Full time

    Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. A new opportunity for a Technical Manager role has arisen in Crest Nicholson's South West division based out of their Stoke Gifford office. As Technical...

  • Technical & Engineering Manager

    3 weeks ago

    United Kingdom Ascension Executive Recruitment Full time

    Role Purpose Providing technical advice and support to all existing operations and guidance to all Aviation management and s Aviation fueling operations in Europe. Main Accountabilities • Support operations with technical expertise guidance on equipment and storage facilities, through life-cycle management approach, from design through maintenance...

  • Technical & Engineering Manager

    4 weeks ago

    United Kingdom Ascension Executive Recruitment Full time

    Role Purpose Providing technical advice and support to all existing operations and guidance to all Aviation management and s Aviation fueling operations in Europe.Main Accountabilities • Support operations with technical expertise guidance on equipment and storage facilities, through life-cycle management approach, from design through maintenance and...

  • Technical & Engineering Manager

    1 month ago

    United Kingdom Ascension Executive Recruitment Full time

    Role Purpose Providing technical advice and support to all existing operations and guidance to all Aviation management and s Aviation fueling operations in Europe.Main Accountabilities • Support operations with technical expertise guidance on equipment and storage facilities, through life-cycle management approach, from design through maintenance and...

  • Technical Support Manager

    12 hours ago

    United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Constantly expanding your horizons for greater success ?Having proven leadership experience in a global technical support role ?Great! Please read on as we may have a job for you.Located in the heart of Dubai, also operating in a remote model, our Client is a dynamic enterprise specializing in software development for the FinTech industry.As the Technical...

  • Technical Support Manager

    1 week ago

    United Kingdom Sowelo Consulting sp. z o.o. sp. k. Full time

    Constantly expanding your horizons for greater success ?Having proven leadership experience in a global technical support role ?Great! Please read on as we may have a job for you.Located in the heart of Dubai, also operating in a remote model, our Client is a dynamic enterprise specializing in software development for the FinTech industry.As the Technical...

  • Technical Sales Engineer

    2 weeks ago

    united kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer£35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent)Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear progression...

  • Technical Sales Engineer

    2 weeks ago

    United Kingdom Rise Technical Recruitment Limited Full time €35,000

    Technical Sales Engineer £35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent) Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear...

  • Rise Technical Recruitment Limited | Business Development Manager

    3 days ago

    united kingdom Rise Technical Recruitment Limited Full time

    Product Manager - Renewable MarketsRemote with Nationwide and International TravelCompetitive Salary + Up to 10% Bonus + 25 Days Holiday + Pension + Healthcare + Life InsuranceAre you a Product Manager within the power generation sector, looking to enhance your career with an industry leading manufacturer where you will play an integral part in their...

  • IT Technical Service Manager

    2 weeks ago

    United Kingdom i2i Recruitment Full time

    IT Technical Manager My client is a dynamic and growing organisation seeking a talented and experienced IT Technical Manager to oversee and lead the UK-based technical operations. As part of the IT department, you will play a critical role in driving strategic initiatives, optimizing performance, and ensuring systems are secure and robust. You will report...