Multi Skilled Customer Representative

2 weeks ago

South East, United Kingdom Tate Full time
Multi Skilled Customer Representative - Totton - SO40 3BX
Nationwide Building Society
Permanent
Salary £23,500 per annum
Full time - Monday - Saturday - 35 hours
At Nationwide, a Multi-Skilled Customer Representatives role is having the ability to best support our members with our great services . From transactions on the till, allocated time handling inbound calls from members, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
We need a Multi Skilled Customer Representative for our branch in Totton. This branch is closed to the public on Monday and Wednesday's as you will be helping members on the phones. This role is full time, 35 hours per week, Monday to Saturday.
You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you'll be doing
What can't a Multi-Skilled Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us.
A large part of the role will be dealing with Member queries online, via the phone and face to face.
Working in a Multi skilled branch 1/2 days of your role will include taking member calls only. We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day.
About you
Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member's needs. You need to be comfortable using digital tools and applications.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
Up to 2 days of paid volunteering a year
25 days holiday, pro rata
Life assurance worth 8x your salary
A great selection of additional benefits through our salary sacrifice scheme
Access to an annual performance related bonus
Access to training to help you develop and progress your career.
Wellhub - Access to a range of free and paid options for health and wellness
Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
What makes us different
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

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