Learning & Capability Consultant - Edinburgh

Learning & Capability Consultant - Edinburgh About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About HMRC
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you passionate about delivering innovative learning strategies to build capability and unlock organisational performance?
About the Role
Have you got the desire to raise the profile and importance of learning at a strategic level?
Do you have experience helping large and complex organisations to take an outcome and results-driven approach to people capability?
Join our new team as a Learning and Capability Consultant and help us shape how we connect our capability activity to our organisational performance in modern and creative ways.
Your primary role will be to work at a strategic level to unlock capability needs and integrate outcome and impact measurement into our corporate culture, driving high performance across 65,000 UK-wide HMRC colleagues and meeting our strategic objectives.
We are looking for a dynamic Learning and Capability Consultant to drive organisational excellence. You will be accountable for delivering innovative and modern strategic capability solutions to address performance gaps, taking a performance consultancy approach. You will work closely with stakeholders to align learning and capability solutions with business goals, leveraging data and analytics to measure and optimise learning outcomes. You will also be proactive in promoting a culture of continuous learning across the department.
Job description
As a Learning and Capability Consultant, we are looking for you to bring your strong background in outcome-focused learning and development, strategic problem solving and stakeholder engagement and consultancy skills to our brand-new team As a thought leader, you will influence and advocate for change, while cultivating external networks with industry experts to keep HMRC at the forefront of industry trends.
Your ability to build enriching and enabling relationships will quickly establish you as a critical strategic partner, trusted to diagnose performance capability problems and recommend solutions.
By using your passion about learning to provide a great colleague experience, you will be a role model and advocate for all things learning. We want you to think creatively and outside the box, challenge the status quo and create solutions to our learning challenges.
By working collaboratively across the organisation, you will develop your business acumen and enhance organisational capability through the development and implementation of learning strategies that drive business results. Identifying performance gaps and crafting targeted capability solutions that will empower our people to achieve their full potential and boost overall business performance. This role is crucial in ensuring our workforce is equipped with the necessary skills and knowledge to meet our strategic goals.
Key Accountabilities and Responsibilities
Your responsibilities include:
Diving deep into the heart of our organisation to uncover performance gaps and learning needs.
Partnering with senior leaders, managers, and employees to gather insights on business challenges, performance issues and capability requirements.
Utilising data analytics to identify capability gaps, craft tailored solutions, drive clear performance metrics and evaluation of solutions early and throughout.
Acting as a trusted advisor to senior leaders, providing strategic guidance on capability and performance improvement initiatives.
Providing subject matter expertise and working collaboratively to identify the requirements for capability solutions which improve performance, build skills, support organisational change and provide a great colleague experience (beyond formal learning, including other upskilling, behavioural and team learning interventions.)
Work with our capability academies, professions and central government to design and deliver learning solutions to address performance gaps, enhance critical workforce skills and help us to achieve our strategic objectives.
Seeking out and using external and internal insights to bring innovation in how HMRC uses learning to improve capabilities and performance and develop communities of practice to share knowledge and build competence across capability functions.
Do you want to learn more and speak to the team?
Do you want to learn how to apply and what a good application will look like?
We are conducting a one hour Webinar at 13:00pm on Thursday 12th December. Please submit your Registration (Registration doesn't guarantee attendance) Please email with the subject "L&C webinar"
Invited attendees will be emailed an invite for the slot.
Person specification
Essential Criteria
You are required to demonstrate experience of the following within your application:
Strong experience developing impactful, holistic capability solutions with a strong connection to organisational performance and measurable results.
Experience working at strategic levels across large and complex organisation boundaries to conduct learning, capability and performance needs analysis to drive outcome-focussed capability solutions
Strong consultancy skills with the ability to grasp diverse, competing and complex client needs and find collaborative and modern capability solutions
Proven experience of delivering outcomes through others internal and external, operating successfully in a matrix environment.
Strong analytical and strategic problem-solving skills to aid in forecasting organisation-wide capability needs.
Desirable Criteria
CIPD qualified or other relevant qualification or experience
Experience of establishing and/or embedding an L&D consultancy service
Technical skills
We'll assess you against these technical skills during the selection process:

• Technical Question Details : Candidates will be asked to deliver a 7-minute PowerPoint presentation based on the specified topic/questions.

Benefits
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV listing your relevant job history including any relevant qualifications and experience.
• A Personal Statement (a maximum of 750 words), which will illustrate why you think you meet the essential criteria, knowledge and experience for this role. Using the STAR process (Situation, Task, Action, Result) will help achieve a structured document.
• You will also be asked to provide a statement addressing the desirable criteria, which will not be sifted on, but may be used in the event of a tie-break.

We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
A sift of your CV and Personal Statement will be conducted against the job description, key responsibilities and essential criteria.
If you are successful at the sift stage, you will be invited to a video interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview you will be asked questions focussed on your skills and experience against the essential criteria as well as some and strengths-based questions.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Technical - Candidates will be asked to deliver a 7-minute PowerPoint presentation based on the following topic/questions:
At HMRC our ambition is for Learning to:
Support HMRC in achieving its organisational goals; meeting strategic objectives, living our values and commitments, and ultimately making it a Great Place to Work.
Support HMRC and our people in a changing world and environment, keeping pace.
Ultimately, it is about ensuring we have the skills and capabilities we need to be a word class Tax Authority, now and in the future and providing a great colleague experience so we can attract and retain talent. In a presentation of no more than 7 mins; please answer the following questions:
How would you approach assessing the learning and capability needs of HMRC (a large, complex organisation) to ensure we can achieve our ambition?
How would you use a performance consultancy approach to ensure we implement the right solutions to achieve measurable results?
How would you measure success?
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (379560) & vacancy closing date (02/01/2025)'
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
Terms and Conditions
Current Civil Servants (all contract types) will need to ensure that they are still employed as a Civil Servant on or beyond the start date for the post. If their contract ends (for example due to the end of Fixed Term Appointment contract or resignation) at any point during the application process for the advertised role, they will no longer be eligible and may be withdrawn.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

---