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Housing Officer

3 months ago

Kingamps Cross, United Kingdom Service Care Solutions Full time
Housing Officer
London
General Needs
12 Weeks
37 Hours Per Week
One of the largest housing associations in the UK is recruiting for an experienced Housing Officer to provide an excellent housing management service for their residents.
THE ROLE
As a Housing Officer, you will be the main point of contact for residents within your designated patch.
Each patch manages (Apply online only) residents and patches are available across London.
This role offers a variety of responsibilities ensuring no two days are the same:
Reviewing rent accounts
Undertaking ASB interviews and agreeing action plans
Taking back empty properties, advertising, and re-letting
Conducting mould and damp inspections
Visiting residents' homes
Working in collaboration with other departments to resolve issues
Liaising with external stakeholders such as Councils, MPs, and Social Services
Conducting estate inspections
Managing repairs
Setting up resident accounts
Supporting colleaguesYou will ensure the smooth operation and satisfaction of residents while adapting to urgent on-site needs, building and maintaining relationships, and delivering high-quality services.
THE CANDIDATE
To be considered for this Housing Officer role, you will require previous experience in a Housing Officer role, as well as the following:
Excellent communication skills
Customer service experience
Knowledge of housing law (desirable)
Housing qualification (desirable)
Experience in handling customer complaints (desirable)
Ability to listen and understand residents' needs
Problem-solving skills
Ability to manage competing demands
Responsibility and accountability for own work
Respect for diversity
THE CONTRACT
37 Hours Per Week, 9-5 Monday to Friday
12 Weeks, temp to perm
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate
ABOUT THE CLIENT
The client are one of the largest housing associations in London and the southeast, committed to providing safe, warm, and comfortable homes. Their diverse team enjoys competitive salaries, excellent benefits, and a supportive work environment.
WHY WORK THERE
Exposure to a wide array of skills in housing management
High level of trust and autonomy
Opportunities for professional development and career progression
Benefits including health and wellbeing services, pension contributions, and more
THEIR VALUES
Compassion: Listening with empathy
Progressive: Open to change and curious
Dependable: Complying with standards
Inclusive: Understanding and open-minded
Empowered: Taking responsibility and making decisions