Senior Account Manager, Social Media
3 weeks ago
This will be a 12 month FTC with the possibility of an extension or going perm.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
Role
To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation
Consistently developing innovative and creative ideas and solutions for client campaignsnBuilding relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;nDeveloping a clear understanding of your clients' brand(s), category and customersnLeading a team to deliver effective Social strategies for a range of clients and/or projectsnLeading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy developmentnWorking with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering at 1000headsnMonitoring and understanding your clients' markets; be aware of market issues and competitive activitynKeeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessarynAssisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the clientnWorking with Project Planners to develop effective project plans and project specification documentsnProducing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceedsnEnsuring all billing is completed on timenEnsuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditurenAssisting with the production of client reviews with senior clientsnOverseeing and owning the overall quality of the final deliverables on projects that you managenEnsuring your Account Director and / or Creative Director signs off all briefs and attends important project meetingsnMaintaining a central file of essential client information
Requirements
Experience account handling, creative development or client facing project management experiencenDelivering digital & social campaignsnCross market campaign activationnLine management experiencenAble to effectively manage client relationships while delivering projects to the highest standard and on time and to budgetnThe ability to analyse and resolve problems quickly and effectivelynAble to interact with people at all levels demonstrating tact, diplomacy, discretion and maturitynMust have strong listening skillsnHave an understanding of social media and its impact on brandnExcellent organisational and time management skillsnThe ability to work under pressure whilst keeping an eye for detailnExcellent written and verbal communication skillsnProficient in using Microsoft Office, in particular Word, Excel & PowerPoint
About 1000heads
1000heads is a Social Transformation company.
We combine expertise in data & analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.
We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.
1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
For more information on 1000heads, visit holiday day for each year of service, up to 25 daysnAdditional festive shutdown period between Christmas and New Years periodnSubsidised gym membershipnPrivate Medical CovernCompany Pension SchemenPersonal development fundnCycle to work schemenRegular company socials/away days, free Monday breakfasts and Friday drinksnFlexible working, hybrid 1-2 office days per weeknPlus other cool perks
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