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Chief of Staff

2 months ago

London Area, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group are seeking an experienced Chief of Staff. The Chief of Staff will perform a central coordinating role for the senior leadership team on the company’s flagship contract, the National Accommodation Management Services (NAMS) contract, delivered through our Pinnacle Service Families (PSF) division. The contract provides housing management services to 49,000 homes and the military families who live in them on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.


The Chief of Staff will be responsible for maintaining an overview of key priorities and deliverables across the team, you will ensure that we consistently deliver intelligent solutions on time and to a high standard. You will be a strong and effective communicator with a point of view you’re prepared to share, a natural problem solver and comfortable working at pace. You will have strong resonance with our vision, mission and values, and a high degree of empathy with military families. Your positive solutions-focused approach will bring value and energy to the team.


In return we can offer you the opportunity to work with a talented senior team who will support your growth, as well as develop your operating expertise and leadership skills. The role will also work closely with the Managing Director of our Homes business. In short, it is a great opportunity for an outstanding individual to build a career in a commercially minded and socially principled company.


This is a remote role that can be based anywhere however there will be frequent travel in particular to Liverpool and London.


Who we are


Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.


Who we’re looking for


We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

  • Work alongside the contract Senior Leadership Team (SLT) overseeing priorities, actions and deliverables arising from client meetings as well as managing the team’s collective priorities.
  • Support delivery of the operational improvement plan, including impact assessments, training, communications and engagement.
  • Develop strong business partnerships with other internal departments and our external partners.
  • Retain a strong conceptual overview of the Future Defence Infrastructure Services vision and Pinnacle’s role in the contract structure, ensuring clarity on our responsibilities, as well as our families first commitment.
  • Work with SLT colleagues to innovate and implement change, combining strategic and analytical perspectives with a pragmatic approach.
  • Bring a new perspective to initiatives, challenge the status quo and identify opportunities to do things better/cheaper/faster.


Person Specification:

  • Highly effective communication skills, conveying key messages in a clear, precise and structured way and, at the same time, speaking and presenting with authority and conviction.
  • Excellent analytical skills and good judgement, quickly understanding and interpreting complex issues and problems, coming up with sound and rational responses.
  • Highly skilled in working at both detail and bigger picture levels.
  • Values-led alongside a high degree of empathy with military families.
  • A self-starter, with the ability to engage and motivate both internal and external stakeholders at all levels.
  • Experience of identifying opportunities, developing solutions and prioritising delivery to maximise business benefit.
  • Experience in delivering end to end change from inception through to adoption.


Our Offer


The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.


  • Maternity/paternity packages
  • Flexible Working Arrangements
  • Life Assurance
  • Enhanced Pension Scheme
  • Additional Annual Leave
  • Private Medical Insurance
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Retail Discounts
  • Childcare Assistance
  • Season Ticket Loans
  • Sick Pay Schemes
  • Personal Development Plans
  • Company Car/Car Allowance
  • Electric Vehicle Scheme
  • Company Bonus