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Field Support Engineer

2 months ago

Northampton, United Kingdom Uniting People Full time
Field Engineer/ Field Support Engineer
Northampton
The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across the UK.
Your day will consist of assisting with the installation, configuration and troubleshooting of customer networking equipment at various locations across the UK, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.
· On-site installation of customer solutions both at a customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions
· Onsite structured cabling to support deployment of SDWAN and Voice handsets
· Site Audits and Wireless surveys/design
· Co-op diagnostics from remote customer sites to assist with resolving complex faults.
· Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
· Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
· Perform technical support and collate further information where required to pass onto Senior stakeholders.
· Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
· You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
· You will have hand on experience of installation and configuration of UCasS solutions.
· You will have experience in structured cabling and wireless surveys.
· You’ll have a passion for delivering a customer experience that exceeds expectations.
What skills are most desirable to us?
Configuration and deployment/Installation of Horizon.
You’ll have previous experience of technical support for Cisco, Polycom or Yealink devices for example
You’ll have previous experience knowledge of Meraki deployment (SDWAN)
You’ll have experience in performing structured cabling
You’ll have experience in performing Wireless Surveys/design
Installation of Cisco CPE