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Motor Claims Handler
4 months ago
Key Responsibilities:
* Pro-actively manage all aspects of a claim from notification through to conclusion.
* Provide an excellent claims handling service, in accordance with company procedures and service standards.
* Investigate and resolve claims in a professional, timely and pro-active manner.
* Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
* Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of the dedicated network of vehicle repairers.
* Updating additional Information on existing claims.
* To continuously drive improvement in the service delivery to clients.
* Responding to correspondence received from customers, third parties, Insurers and Brokers.
Skills & Experience Required:
* Minimum 2 years’ experience of handling technical motor claims from ‘cradle to grave’
* Technical insurance knowledge and understanding of third-party, personal injury or accidental damage
* A genuine desire to engage in future learning opportunities and continuous professional development
* Strong customer service, and communication skills both written and verbal
* A proactive approach and enthusiastic attitude
Benefits:
* A competitive salary
* 25 days holiday plus bank holidays
* Pension scheme
* Payday lunch once a month
* Free onsite parking
* Long service awards and bonuses
