Shopping Centre Manager

FI Real Estate Management are seeking for a Centre Manager to join the team in a full time, permanent basis. The right candidate will lead and manage the success of the Shopping Centre maximising rental growth & group company profit and minimising landlord outgoings. The successful candidate will develop the onsite team to deliver operational excellence and a best in class customer service experience.

The aim will be to optimise the performance of the shopping centre through the implementation of excellent operational and financial management, marketing, customer care and management to ensure risks are managed and the centre remains fully compliant and maintained to the highest possible standard and in line with the Shopping Centre Business plan.

Why choose Acepark Group?nDo you want to join one of the UK’S most established names in commercial property and asset management? Then look no further…nWith decades of experience in the industry, Acepark Group is growing from strength to strength and has a real presence in the commercial and industrial property market. People are in the heart of everything we do and we understand that our talented workforce is at the core of our achievements. We are looking for ambitious and hardworking individuals who are seeking a rewarding career.nTo anyone who joins us we provide opportunities to develop and the benefit of being trained and supported by an experienced team.nWith a vast portfolio of commercial and industrial real estate spanning over 15 million sq ft and an additional 4.5 million sq ft in the pipeline, we’re constantly growing and are actively seeking driven individuals to join our team.

Key Duties & ResponsibilitiesnCommercialnContribute to the preparation of the Centre’s business plan and ensure specific asset objectives and initiatives are implemented as directed.nWork with the Asset and Property teams for the management, preparation and reconciliation of the service charge including preparing and reconciling the service charge budget and expenditure reports to occupiers.nDevelop successful working relationships with key stakeholders, to ensure a productive and effective working partnership.nContribute to letting /tenant mix strategy and facilitate enquiries from prospective occupiers.nIdentify and advise surveying colleagues of potential new business opportunities/channels to ensure an increase in the commercial performance of the Centre.nManage the delivery of an agreed marketing and PR strategy with the Marketing Manager and wider Marketing Team.nRegularly monitor, evaluate and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates and ancillary income.nRegularly monitor and report on competition activity within the catchment area affecting the Centre including any significant planning applications submitted to the local planning authority.nManage the Commercial Income Strategy, setting and monitoring annual budget targets.nEnsure the property team are promptly informed of all tenant applications to include assignment, subletting and tenant alterations.nAuthorise invoices for payment in a timely manner and in accordance with Company policy.nProduce regular report as required for the Asset and Property Teams.nAttend and contribute to regular management meetings.nCustomer Service & QualitynEnsure consistent and visible liaison with occupiers, both through informal visits and tenant association meetings, in order to drive sales and optimise performance.nEnsure occupier welcome packs and guides are produced, maintained and distributed as appropriate. This should include shop fit out design and tenant handbooks.nThrough the provision of high standards of customer facilities, services and initiatives, promote customer loyalty by exceeding customer expectation, encouraging repeat visits and increasing customer dwell time and spend.nWork in partnership with the service providers and FIFM to ensure KPI’s are met, standards of presentation are maintained, and service improvements are implemented as appropriate to proactively deliver excellence in operational and customer service standards.nEnsure records are maintained relating to the Centre; e.g asset register, plans, plant testing etc, and that any action which may be required is promptly undertaken.nTo manage , with service providers work programmes (with the help of externally appointed Building Surveyors), Planned Preventative Maintenance Programme (PPM), and any capital investment initiatives within the Centre, to ensure successful and timely completion.nIdentify examples of industry best practice and implement where appropriate.nCompliancenTake ownership with appointed service providers for the management of all statutory compliance/risk on site, including the maintenance of records.nEnsure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties.nMaintain up to date knowledge and awareness of market practices and legislation affecting Centre management, adopting a proactive approach to changing statute and environmental legislation.nComplete regular property inspections to tenant demised areas with the property and asset teams.nAgree and implement an appropriate plan to ensure compliance with FI-REM’s sustainability standards and Corporate Social Responsibility (CSR) obligations.nMaintain and review as necessary, the Centre Crisis Management Plan, Disaster Recovery and Major Incident Management Plan, ensuring occupiers and team are fully briefed on evacuation and emergency procedure and, in the event of a major incident occurring, to comply with relevant internal procedures.nRegularly check that the Health & Safety on-line reporting system is kept up to date and that actions are dealt with as required.nPeoplenProvide Duty Management to the centre and train other relevant personnel so that the centre is always supervised by a suitably trained person.nImplement a talent management strategy to mentor and develop your team, maximising performance.nConduct regular performance reviews with the team, to include the setting and reviewing of objectives and personal development plans. Where relevant ensure the performance management process is implemented effectively in a timely manner.nEnsure the team understand the Centre’s Business Plan, and the importance of their individual contributions in achieving the plan.nEnsure adherence to Company policies, processes and procedures across the centre, liaising with HR where necessary.nDevelop and nurture a positive team working environment.

Experiencen· Previous Shopping Centre Management experiencen· Retail industry awarenessn· Excellent stakeholder management skillsn· Experience of managing a team and supply partnersn· Experience of service charge management and delivering financial targetsn· Data management and reporting.n· Experience of successfully delivering a business plann· Proven ability to understand the local market environment and apply to the Centre and to the business plann· Excellent IT skills, able to use MS Office and bespoke Company systemsn· Good awareness of Health & Safety legislation and knowledge of environmental requirements, ideally IOSH or NEBOSH qualifiedn· BCSC Diploma in Shopping Centre Management or similar industry qualification preferred

Company BenefitsnCompetitive Salaryn25 days holidays, plus bank holidaysnPrivate PensionnCompany Health InsurancenCompany eventsnFree parking

This role is based in Swindon, so only candidates who can commute to the location will be considered.

If you feel that this role is the right opportunity for you please click ' Apply ' and send us your up-to-date CV.

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