Customer Service Manager
3 weeks ago
Job Title: Customer Service Manager
Location: Birmingham (On-Site)
Salary : £50,000 Per Annum
Contract Type: Full-Time, Permanent
About the Role:
We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless operation of both the customer service and warehousing teams. This is a hands-on, operational role that requires a proactive leader who is ready to manage a team of five in customer service while also overseeing the warehousing team. The ideal candidate will be inquisitive, focused on continuous improvement, and ready to step in wherever needed to drive success.
Key Responsibilities:
- Team Management: Lead, support, and develop the customer service team, ensuring they are well-equipped to handle claims, returns, e-shop orders, and sales upselling opportunities.
- Warehouse Oversight: Supervise the warehousing team, ensuring efficient operations and being prepared to step into a hands-on role in the warehouse when required.
- Operational Involvement: Take an active role in day-to-day operations, providing support across customer service and warehousing as necessary, with a primary focus on customer service.
- Process Improvement: Conduct an audit of current processes and systems within the customer service team. Challenge existing practices with a view to streamlining operations and enhancing service delivery.
- Customer Interaction: Engage with customers as needed, ensuring high levels of satisfaction, and stepping in to resolve complex issues.
- Sales Support: Understand the sales processes and contribute to upselling initiatives, providing guidance and support to the customer service team to maximise sales opportunities.
- Technical Knowledge: Gain a deep understanding of the product range through training provided by the company, enabling effective communication with customers and the ability to assist the team in technical queries.
Key Competencies:
- Leadership Experience: Proven experience managing a customer service team, ideally within a manufacturing or supply environment.
- Operational Agility: Ability to manage and support warehouse operations, with a willingness to be hands-on when necessary.
- Process Improvement: Inquisitive mindset with a strong focus on reviewing and improving operational processes.
- Customer Focus: Strong customer service orientation with the ability to handle complex queries and support the team in achieving high service standards.
- Sales Acumen: Understanding of sales processes, with the ability to support and enhance the team’s upselling capabilities.
- Technical Aptitude: Willingness to learn and understand the technical aspects of the product range.
- Proactive and Hands-On: A ‘can-do’ attitude with the ability to take initiative, solve problems, and lead by example.
Additional Information:
- This is a full-time, on-site role based in Birmingham, with five days a week required in the office.
- The role offers a competitive salary of £50,000 per annum.
What Our Client Offers:
- Competitive salary with opportunities for growth and development.
- 30 Days annual Leave + Bank holidays
- Comprehensive training on the company’s product range.
- The chance to work in a dynamic environment within a leading industry player.
- An opportunity to make a significant impact on the operations and customer service experience.
If you are a driven, hands-on professional ready to take on this multifaceted role, we would love to hear from you.
About Us:
We are a recruitment agency dedicated to connecting top talent with outstanding opportunities. With expertise in placing professionals in mid to senior management roles, we pride ourselves on helping both clients and candidates achieve their goals.
-
Customer Service Manager
3 weeks ago
Birmingham, United Kingdom PYVITAL LTD Full timeJob Title: Customer Service Manager ??Location: Birmingham (On-Site) ??Salary: £50,000 Per Annum ??Contract Type: Full-Time, Permanent About the Role: We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the...
-
Customer Service Manager
3 days ago
Birmingham, United Kingdom Mandeville Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Mandeville. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our prestigious jewellery quarter location.Key ResponsibilitiesLead a team of customer service...
-
Customer Service Manager
3 days ago
Birmingham, United Kingdom Mandeville Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Mandeville. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our prestigious jewellery quarter location.Key ResponsibilitiesLead a team of customer service...
-
Customer Service Manager
3 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless...
-
Customer Service Manager
4 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service Manager📍Location: Birmingham (On-Site)💰Salary: £50,000 Per Annum📑Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the...
-
Customer Service Manager
4 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service Manager Location: Birmingham (On-Site) Salary: £50,000 Per Annum Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless...
-
Customer Service Manager
4 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service Manager📍Location: Birmingham (On-Site)💰Salary: £50,000 Per Annum📑Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the...
-
Customer Service Manager
1 day ago
birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service Manager Location: Birmingham (On-Site) Salary : £50,000 Per Annum Contract Type: Full-Time, Permanent About the Role: We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the...
-
Customer Service Manager
3 weeks ago
Birmingham, United Kingdom PYVITAL Full time €50,000Job Title: Customer Service Manager Location: Birmingham (On-Site) Salary : £50,000 Per Annum Contract Type: Full-Time, Permanent About the Role: We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to...
-
Customer Service Manager
3 weeks ago
Birmingham, United Kingdom PYVITAL Full time €50,000Job Title: Customer Service Manager Location: Birmingham (On-Site) Salary : £50,000 Per Annum Contract Type: Full-Time, Permanent About the Role: We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to...
-
Customer Service Manager
16 hours ago
birmingham, United Kingdom PYVITAL Full timeJob DescriptionJob Title: Customer Service Manager📍Location: Birmingham (On-Site)💰Salary: £50,000 Per Annum📑Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral...
-
Customer Service Manager
3 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerWant to apply Read all the information about this position below, then hit the apply button.Location: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a...
-
Customer Service Manager
2 weeks ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerWant to apply Read all the information about this position below, then hit the apply button.Location: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a...
-
Customer Service Manager
5 days ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.????Location: Birmingham (On-Site)????Salary: £50,000 Per Annum????Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the...
-
Customer Service Manager
6 days ago
Birmingham, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.????Location: Birmingham (On-Site)????Salary: £50,000 Per Annum????Contract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the...
-
Customer Service Manager
23 hours ago
Birmingham, Birmingham, United Kingdom PACE Recruitment Full timeJob Title: Client Services ManagerLocation: Midlands OfficeJob Type: Full-timeSalary: £32,000 - £40,000 + Bonus + Perks + BenefitsAbout the Role:We are seeking an experienced Client Services Manager to join our team at PACE Recruitment. As a key member of our customer services team, you will be responsible for managing relationships with Ultra High Net...
-
Customer Service Manager
20 hours ago
Birmingham, Birmingham, United Kingdom PACE Recruitment Full timeJob Title: Client Services ManagerLocation: Midlands OfficeJob Type: Full-timeSalary: £32,000 - £40,000 + Bonus + Perks + BenefitsAbout the Role:We are seeking an experienced Client Services Manager to join our team at PACE Recruitment. As a key member of our customer services team, you will be responsible for managing relationships with Ultra High Net...
-
Customer Service Manager
4 months ago
Birmingham, United Kingdom XC Trains Limited Full timeCustomer Service Manager – Birmingham CrossCountry Trains are seeking to recruit an experienced Customer Service Manager to join their team in Birmingham. The successful applicant will have responsibility for the management and leadership of customer service teams throughout Birmingham and its surrounding areas, including activities such as management...
-
Customer Service Manager
3 days ago
Birmingham, Birmingham, United Kingdom General Dental Council Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to lead our Customer Advice & Information Team at the General Dental Council. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving agreed targets.Key ResponsibilitiesDirectly line manage a team of Customer Advice & Information...
-
Customer Service Manager
3 days ago
Birmingham, Birmingham, United Kingdom General Dental Council Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to lead our Customer Advice & Information Team at the General Dental Council. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving agreed targets.Key ResponsibilitiesDirectly line manage a team of Customer Advice & Information...