Vehicle Technician
5 months ago
The role of the Vehicle Technician is to accurately and skilfully undertake the repair and servicing of motor vehicles, working with other departments to facilitate the servicing and repairs, detecting and diagnosing any additional faults for further repair.
To ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines, fulfilling all tasks to the customer's complete satisfaction whilst helping retailer to achieve industry-leading standards of process efficiency.
Analyse work orders to identify what work has been agreed, seek clarification from the Service Advisor if a work order is not clear or seems incorrect.
Evaluate the condition of the vehicle.
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Administrator.
Perform repair work as directed, within timescales and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle.
Utilise ELSA correctly to produce the correct service schedules and repair times.
Determine which parts and tools will be required for a given repair or service and ensure their availability.
Correctly fill in and submit to the Parts Department and then to Service Advisor, in a timely manner, the Authority for Addition Work Sheet (if required).
Ensure the security of all inventories and analyse the quality of parts.
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception.
If further work is required alert the Workshop Controller and follow the necessary steps for making sure the customer is contacted.
Observe, recognise and report on vehicle and component serviceability.
Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card.
ensure the correct maintenance of tools, equipment and other materials in accordance with company
Ensure all policies and practices are followed adhering to the retail and wholesale standard to build upon the professional reputation of the retailer.
Knowledge and Skills
Fully customer orientated.
Excellent listening and verbal communication skills.
Ability to resolve issues and follow through on tasks.
Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure
Qualifications
City and Guilds Part 3 or equivalent.
NVQ Level 3 Motor Vehicle, or equivalent.
Experience
Previous experience in a similar role.
Proven track record in vehicle repair and servicing.
Current driving licence.
Computer skills, including experience of operating technical vehicle repair software.
42.5hrs per week
Up to £36k OTE
Company pension, uniform provided, 22 days holiday + BH's + your birthday off if a week day, Staff Loyalty Scheme (5yrs, 10yrs, 15yrs, 20yrs + 25yrs)
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