Sales Administrator

4 weeks ago

Three Legged Cross, United Kingdom Aspire Jobs Full time
Salary: £24k-£26k depending on experience
Hours: 8.30am-5pm Mon-Fri - office based
Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.
PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.
Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator or Sales Account Manager to join their growing team. They are a well-established company who offer full training for the suitable candidate.
This Sales Administrator role will suit someone who is tech-savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner.
We are seeking a full-time office-based Sales Administrator to work with and support our sales/account management team in delivering an excellent experience to our customers. You will serve as a point of contact for customers and colleagues for queries, opportunities and orders will be tasked with co-ordinating and in many cases actioning the relevant responses
Our ideal candidate is personable and eloquent in all forms of communication, has excellent organisational skills, has effective IT administration skills and will be take up the challenge of developing knowledge of the ever-developing technology solutions our client provides.
Ultimately, you should be able to contribute to high quality customer service and support sales growth
Minimum requirements for the successful Sales Administrator
* Work experience demonstrating excellent customer service skills
* High level of IT literacy - proficient with MS Office and MS Outlook
* Evidence of excellent organisational and multitasking skills
* A team player who is an effective and positive communicator
* A good fit with company ethos
* Have a "can-do" attitude
* Be reactive and able to deal with multiple client queries at once
* Be able to conduct research when needed and think for yourself
* Be competent, diligent, organised and thorough
Responsibilities
* Handle customer queries by email and phone
* Respond to or co-ordinate responses to customers by email and phone
* Raise tickets for queries relating to technical support
* Contact customers with updates, follow-ups, responses
* Produce quotes and help build solution proposals with sales team
* Processing customer orders through management system
* Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
* Maintain and update customer records, pricing, sales collateral
* Join sales/marketing meetings and contribute to updates, ideas and planning
* Develop monthly sales reports and help track sales performance
* Communicate customer feedback internally
* Develop product and service knowledge to increase ability to handle queries/quotes
* Manage sales diaries
* Liaise with suppliers and monitor product/supplier developments
Development Opportunities
Our client is keen to support growth and development, and you will have opportunity with continued growth to develop roles. Technical admin and junior account management roles are likely to be developed in the near future and are realistic opportunities to develop towards if the requisite skills are demonstrated consistently in the Sales Admin role

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