Service Charge Specialist

2 weeks ago

Houghton Regis, United Kingdom Red Personnel Full time
Job Vacancy: Service Charge Specialist
Location: Houghton Regis and Bedfordshire - Hybrid working
Schedule: 5 days/week, 7hrs/day
Basic DBS is required.
Role Purpose:
As a Service Charge Specialist, you will work closely with the Service Charge Area Manager to handle customer enquiries and complaints. This role is not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management.
Key Responsibilities:
- Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries.
- Provide guidance and advice to colleagues on rents, service charges, and general management.
- Deliver excellent customer service by resolving enquiries and complaints promptly and efficiently.
- Analyse expenditure and forecast future costs, identifying areas where costs cannot be recovered.
- Contribute to the creation of tenancy and lease terms by providing accurate information on rent and service charge calculations.
Success Metrics:
- Deliver exceptional service to customers by assisting with the preparation of new scheme estimates, auditing, and summaries of expenditure.
- Provide 'First Point of Contact' resolution to customers by offering advice on rent and service charge enquiries.
- Collaborate with colleagues to ensure timely resolution of rent and service charge disputes, queries, and complaints.
About You:
You will:
- Work collaboratively with all parts of the business, knowing when to support and when to push back.
- Be adaptable to change and responsive to evolving customer needs.
- Demonstrate a strong commitment to equality, diversity, and inclusion.
- Hold a professional qualification (e.g., CIH, IRPM) or possess considerable experience in service charge settings within a Registered Provider environment.
- Have a sound knowledge of Service Charge Legislation and best practice.
- Exhibit excellent communication, numeracy, and IT skills.
- Be personable, proactive, and committed to exceptional customer care.
If you're ready to make a difference in the lives of our customers and contribute to Peabody's mission of delivering outstanding service, we want to hear from you.
How to Apply:
To apply for this position, please submit your CV outlining your relevant experience and why you're the perfect fit for this role. We look forward to your application.
Apply today

  • Service Charge Specialist

    2 weeks ago

    Houghton Regis, United Kingdom Service Care Solutions Full time

    Service Charge Specialist Houghton Regis, Bedfordshire Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week Rate : £25.53 Umbrella PH We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are...

  • Service Charge Specialist

    2 weeks ago

    Houghton Regis, United Kingdom Service Care Solutions Full time

    Service Charge SpecialistHoughton Regis, BedfordshireTemporary, 4 month initial contract (Possibility for extension)Full Time, 35 hours per Week Rate : £25.53 Umbrella PHWe are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a...

  • Service Charge Specialist

    5 days ago

    Houghton Regis, United Kingdom Service Care Solutions Full time

    Service Charge SpecialistHoughton Regis, BedfordshireTemporary, 4 month initial contract (Possibility for extension)Full Time, 35 hours per WeekRate : £25.53 Umbrella PHWe are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a...

  • Service Charge Specialist

    2 weeks ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time

    Service Charge Specialist Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to...

  • Service Charge Specialist

    2 weeks ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time

    Service Charge Specialist Houghton Regis, Bedfordshire Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week Rate : £25.53 Umbrella PH We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are...

  • Service Charge Specialist

    1 week ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time €26

    Service Charge Specialist Houghton Regis, Bedfordshire Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week Rate : £25.53 Umbrella PH We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking...

  • Service Charge Specialist

    1 week ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time €26

    Service Charge Specialist Houghton Regis, Bedfordshire Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week Rate : £25.53 Umbrella PH We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking...

  • Service Charge Officer

    5 days ago

    Houghton Regis, United Kingdom Service Care Solutions Full time

    Service Charge SpecialistTemporary, 4 month initial contract (Possibility for extension)Full Time, 35 hours per Week We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to join...

  • Service Charge Officer

    2 weeks ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time

    Service Charge Specialist Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to...

  • Service Charge Officer

    1 week ago

    Houghton Regis, Bedfordshire, United Kingdom Service Care Solutions Full time €26

    Service Charge Specialist Temporary, 4 month initial contract (Possibility for extension) Full Time, 35 hours per Week We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to...

  • Reporting Specialist

    5 days ago

    Houghton Regis, United Kingdom Connells Group Full time

    We are hiring for a Reporting Specialist to join our dynamic team within our contact centre in Houghton Regis. As a key member of the operations team, you will play a crucial role in generating insightful reports from various sources, with a focus on proficiency in Microsoft Excel. This full-time role requires a person who can support the operations...

  • Neighbourhood Customer Specialist

    3 days ago

    Houghton Regis, United Kingdom Peabody Full time

    Are you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting opportunity for you! **What we’re looking for**: - Someone who is passionate about customer service with...

  • Neighbourhood Customer Specialist

    3 days ago

    Houghton Regis, United Kingdom Catalyst Housing Association Full time

    **Salary**: Circa £37,423 per annum **Location**: Houghton Regis **Weekly Hours**: 09:00 - 17:00 Are you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting...

  • Neighbourhood Customer Specialist

    2 days ago

    Houghton Regis, United Kingdom Catalyst Housing Association Full time

    **Salary**: Circa £37,424 per annum **Location**: Houghton Regis **Weekly Hours**: 09:00 - 17:00 Are you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting...

  • Specialist Teaching Assistant

    6 days ago

    Houghton Regis, United Kingdom The Bedford College Group Full time

    We have a great opportunity based at our Houghton Learning Hub for a Specialist Teaching Assistant to become a key member of our Foundation Learning department. As a Specialist Teaching Assistant, you will play a pivotal role in the success of our students through: - Under the direction of teaching staff / managers, to assist with the care of individual or...

  • Anti-Social Behaviour Officer

    2 days ago

    Houghton Regis, United Kingdom Peabody Full time

    This job is being advertised as Anti-Social Behaviour Officer but on appointment your job title will be Community Safety Specialist.The vacancyAs a Community Safety Specialist, you will manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and...

  • Internal Sales Engineer

    7 days ago

    Houghton Regis, United Kingdom Rise Executive Search & Recruitment Ltd Full time

    Internal Sales Engineer – Industrial Electrical Sector Salary negotiable up to c. £35K Bonus, Pension. On behalf of our Client we are seeking suitable candidates for the role of Internal Sales Engineer / Internal Sales Executive to promote and further develop profitable sales of the clients products into the industrial sector. It is envisaged that this...

  • Internal Sales Engineer

    6 days ago

    Houghton Regis, United Kingdom Rise Executive Search & Recruitment Ltd Full time

    Internal Sales Engineer – Industrial Electrical SectorSalary negotiable up to c. £35K Bonus, Pension.On behalf of our Client we are seeking suitable candidates for the role of Internal Sales Engineer / Internal Sales Executive to promote and further develop profitable sales of the clients products into the industrial sector. It is envisaged that this role...

  • Anti-Social Behaviour Officer

    5 days ago

    Houghton Regis, United Kingdom Peabody Full time

    As a Community Safety Specialist, you will manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and external partners to ensure compliance with all necessary protocols, keeping accurate records and maintaining risk assessments. 1 day is required in...

  • ASB Officer

    6 days ago

    Houghton Regis, United Kingdom Peabody Full time

    The vacancyAs a Community Safety Specialist, you will manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and external partners to ensure compliance with all necessary protocols, keeping accurate records and maintaining risk assessments.1 day is...