Internal Sales Executive

3 weeks ago

Risley Warrington, United Kingdom Nationwide Platforms Full time
We have a new career opportunity for an Internal Sales Executive to join the team based at NCC in Birchwood reporting to the Customer Service Manager
This newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business, across all products within Nationwide Platforms.
Main Duties include:
Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic plan
Comply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratio
Effectively manage and convert “Open Quotes” for an agreed portfolio of NWP customers (daily requirement)
Structure calls and other activities in line with optimum times to contact customers
Conduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targets
Report weekly progress and continuous improvement recommendations 
Comply with company guidelines regarding the maintenance and updating of customer contact databases
Use all available resources internal and external to research relevant markets and customers to maximise revenue opportunities
Promote the NWP Brand, core values and mission statement to maintain market leading image
Maintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholders
Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
Contact customers and prospects by telephone & email and actively sell NWP’s full line of products and services
To successfully convert enquiries into orders and achieve ‘above minimum’ prices to hit and surpass revenue targets
Build strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders
Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues
Develop and sustain a solid relationship between NWP and its customers
Identify sales opportunities and secure the business, working with closely with Regional Sales Teams where applicable
Ensure sales targets are met in accordance with Key Performance Indicators
Achieve year-on-year revenue growth against budget
Redevelop dormant accounts to agreed percentage
Complete and update SalesForce with accurate and relevant data
Ensure customer service and customer expectations are exceeded
Deal with all customer queries quickly, efficiently and cost effectively
Retain, win back & account manage your designated portfolio
Supporting our Hire Desk with overflow calls/enquiries at busy times
Qualification, Skills and Experience Requirements:
Experience of outbound business to business account management or telesales or telemarketing preferred
Strong communication skills; both verbal and written
Ability to work closely with colleagues at all levels
Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
Ability to be self-organisation and attention to detail
Must be able to demonstrate highly effective negotiation skills
Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 13,000 machines with working heights from 3m to 90m. 
With a depot network spanning 30 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries

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