Foodbank Adviser

Foodbank AdvisornHours:

37 Hours per week Monday to FridaynLocation:

Norwich Foodbanks Office-basednSalary:

£24,301.20 per annumnHours:

Full-time (37 hours)nAnnual Leave:

20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)nJob OverviewnYou will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client’s needs. This may also include some limited casework. The Food Bank Advisor will also train and support volunteers.nWe aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence.nMain Responsibilities:nEnsure all advice complies with the organisation’s Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPRnMaintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.nEnsure feedback is obtained from users of the servicenProduce reports, case studies and feedback for key stakeholders including funders and partner agenciesnCollaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure the service availabilitynWhat we’re looking for:nExcellent IT and telephone skillsnAbility to work independently as part of a teamnAbility to prioritise own work and meet deadlinesnAbility to work flexibly to meet the needs of people using the servicenEffective communication skills and ability to build and maintain positive relationships with clients and colleaguesnDrivers Licence and car is essentialnWe are a strong supporter of equality, diversity and inclusive practices.nWe offer our staff:n20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)n4.5% employer pension contributionnEmployee Assistance Programme including retail discounts, and access to special offersnComprehensive induction and training to become an accredited AdvisernOngoing support and professional developmentnOpportunity for flexible workingnFull training will be givennSatisfactory clearance of a Disclosure and Barring Service check (DBS) is required.nThe above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. Any such changes will be carried out following consultation with all parties involved.nThe closing date for applications will be the end of business Friday 17th of May 2024. (we reserve the right to close this early should we need to).nHow to applynPlease apply by clicking the 'Apply' button

---