Service Engineer

3 weeks ago

Central London, United Kingdom H&K Fire Engineering Full time

S ummary of Role

You will contribute to the development, implementation, and maintenance of security solutions for our clients working in a trusted and autonomous environment. We trust you to do what you do best.

What you will be doing

  • Installation and Configuration : Install, configure, and troubleshoot security systems including CCTV cameras, access control systems, intrusion detection systems, and other related technologies.
  • System Maintenance: Perform routine maintenance tasks on security systems to ensure optimal performance and reliability. This may include software updates, hardware upgrades, and system testing.
  • Monitoring and Response : Configure and install remote signalling devices. Test for the correct use. Commission and test to ARCs, Monitor all signals. fully test signalling.
  • Customer Support: Provide technical support to clients regarding security system issues. Troubleshoot problems remotely or onsite and provide solutions to ensure customer satisfaction.
  • Documentation: Maintain accurate documentation of security system configurations, installation procedures, and troubleshooting steps. Keep detailed records of service calls, repairs, and maintenance tasks.
  • Training: Provide training to clients on how to use security systems effectively. Educate end-users on best practices for maintaining security and preventing unauthorized access.
  • Collaboration: Work closely with other members of the security team, as well as with clients and vendors, to develop comprehensive security solutions tailored to specific needs and requirements.
  • Compliance: Ensure that security systems comply with relevant regulations, standards, and industry best practices. Stay up-to-date on emerging threats and security technologies to proactively address potential vulnerabilities.

What we will need from you

  • Proven experience in installing, configuring, and maintaining security systems such as CCTV, access control, and intrusion detection systems (essential).
  • Strong technical skills in networking, hardware installation, and troubleshooting (essential).
  • Proficiency in security protocols and standards, such as TCP/IP, SSL, and AES (essential).
  • Excellent communication skills with the ability to interact effectively with clients, colleagues, and vendors (essential).
  • Willing to join the on-call rota (desirable).
  • Detail-oriented with strong problem-solving abilities (essential).
  • Ability to work independently as well as part of a team (essential)
  • Relevant certifications (e.g., Certified Security Systems Professional, Certified Information Systems Security Professional) (highly desirable).
  • Willing to join the on-call rota (desirable).

What you can expect in return

  • Competitive & negotiable salary depending on experience
  • 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
  • Contributory company pension scheme
  • Life Assurance
  • Company Van
  • Company Funded Health Cash Plan
  • Hours: 36.5 hours per week (Monday to Thursday 8.45 16.40, Friday 8.45 4pm)

How to apply

Please submit a tailored CV detailing your experience relevant to this role.

Additional Company information

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UKs most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call the Hall & Kay a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. Its our people that make us trusted to deliver.


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