Manager-Account Manager

4 weeks ago

Hilsea, United Kingdom Dynamite Recruitment Full time
Account Manager  Salary : £30000  Hours of work: Monday to Friday 8am to 5pm with 1 hour for lunch Location: Portsmouth Dynamite Recruitment is working in partnership with a very well-established service provider who are based in Portsmouth. Due to growth within the business our client is looking for additional help within their internal Sales team. As an Account Manager you will be responsible for: Engaging with business customers and partners, providing exceptional service and support, receiving orders and exploring additional requirements. The role requires a timely and accurate reply to all the incoming emails, taking inbound calls from new and existing customers, cross selling and up-selling products and making outbound follow up calls to help customers with their buying queries and decisions. This requires working closely with all departments while pushing direct sales revenue stream to consistently achieve and exceed monthly personal KPI and sales targets.Managing key client accounts for the business via email, the telephone and digital platforms.
Replying to all incoming sales enquiry's received by phone, email and other formats within a timely manner.
Building and maintaining strong working relationships with clients
Upsell and cross-sell products/services.
Meeting monthly individual direct sales target
Providing an excellent customer service at all times and managing any escalations
Completing administration, Maintaining the internal CRM system, sending quotations and responding to sales enquiries etc
Scheduled out of hours customer support on a Rota system, 1 week every 3 weeks.
The ideal Account Manager will have / be.
To assist existing & new VRS customer's and partner's sales inquiries via inbound/outbound calls and to see VRS products/sales.
Previous experience within a Sales or/and Account management position
Good customer service experience
Excellent internal and external emotional intelligence and relationship management skills
Proficient in computer software such as Microsoft Office and technology platforms.
Desired experience on the Big Change CRM System.
Knowledge in using Windows & Microsoft Office
To be considered please submit your CV asap.

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