Current jobs related to Customer Services Assistant - Crook - Service Care Solutions

  • Customer Services Assistant

    4 months ago

    Crook, United Kingdom RCS RECRUITMENT LTD Full time

    **Description of role** To provide a first point of contact for all our customers, service users and stakeholders’ access to public services by all access channels, dealing with customer enquiries on all aspects of business within the remit of Customer Services and partnership services. **Duties and responsibilities** To undertake other duties and...

  • Customer Service Assistant

    3 months ago

    Crook, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **13 **hours a week in our outlet at **Firtree**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to join...

  • Customer Service Assistant

    3 months ago

    Crook, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **13 **hours a week in our outlet at **Firtree**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to join...

  • Customer Service Assistant

    4 months ago

    Crook, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **28 **hours a week in our outlet at **Bridge End, Howden Le Wear.** **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    {"title": "Customer Assistant", "description": "Join Our Team as a Customer AssistantWe're looking for a talented and enthusiastic Customer Assistant to join our team at Lidl. As a Customer Assistant, you'll be the face of our store, providing exceptional customer service and ensuring that every customer leaves with a smile on their face.Key...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    {"title": "Customer Assistant", "description": "Join Our Team as a Customer AssistantWe're looking for a talented and enthusiastic Customer Assistant to join our team at Lidl. As a Customer Assistant, you'll be the face of our store, providing exceptional customer service and ensuring that every customer leaves with a smile on their face.Key...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    {"title": "Customer Assistant", "description": "Join Our Team as a Customer AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    {"title": "Customer Assistant", "description": "Join Our Team as a Customer AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working...

  • Customer Service Representative

    2 weeks ago

    Crook, Durham, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Customer Service Representative

    2 weeks ago

    Crook, Durham, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Customer Services Officer

    3 months ago

    Crook, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Services Officer's to join a busy team based in crook, Durham. **The role**: - To provide accurate information on all Council and partner services on both routine and complex issues. - Deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance -...

  • Customer Assistant

    4 months ago

    Crook, United Kingdom Lidl Full time

    Full and Part Time Hours Summary This isn’t stacking shelves; this is feeding families. Join us at our store open day! Would you like to join us at our store open day, where you can meet a member of our team and find out more about joining team Lidl GB, before receiving a guaranteed interview? - We’re hiring now for the following positions: - Customer...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 days ago

    Crook, Durham, United Kingdom Lidl Full time

    Lidl is a dynamic and inclusive workplace where everyone brings their unique perspective. We're looking for a Customer Assistant to join our team in Crook, DL15 8ND. As a Customer Assistant, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...

  • Customer Service Representative

    4 days ago

    Crook, Durham, United Kingdom Lidl Full time

    Lidl is a dynamic and inclusive workplace where everyone brings their unique perspective. We're looking for a Customer Assistant to join our team in Crook, DL15 8ND. As a Customer Assistant, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...

  • Customer Service Representative

    2 weeks ago

    Crook, Durham, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to customer...

  • Customer Service Representative

    2 weeks ago

    Crook, Durham, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to customer...

  • Customer Service Representative

    2 weeks ago

    Crook, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Crook, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 week ago

    Crook, Durham, United Kingdom Lidl Full time

    Lidl is a dynamic and inclusive workplace where everyone brings their unique perspective. As a Customer Assistant, you'll be part of a collaborative team that shares a passion for delivering exceptional customer experiences.**Key Benefits:*** Competitive hourly rate of £13.35* 30-35 days' holiday (pro rata)* 10% in-store discount* Pension scheme**What...

Customer Services Assistant

3 months ago

Crook, United Kingdom Service Care Solutions Full time
Job Title - Customer Services Assistant
Location - Durham
Contract - Temp - 12 weeks
Hours - 37
Role summary - The Customer Services Assistant will be responsible for providing first-class customer service to all customers, service users, and stakeholders. The successful candidate will be the first point of contact for all queries related to the company's services and will be expected to deal with all enquiries through various communication channels.
Key Responsibilities:
* Provide accurate information on all services on both routine and complex issues.
* Assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front-line service through face to face, telephone, self-service and e-based contacts.
* Deal effectively with customers service requests, answering queries, giving advice covering the full range of Partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable)
* Support the capture of corporate complaints, comments, compliments, and suggestions from customers using the Customer Relationship Management system and following the relevant adopted policies and procedures.
* The collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud.
* Represent the customers best interests in seeking expert or specialist advice from services inside and outside the company.
* Maintain up-to-date records and knowledge of the companies Policies and Procedures required to provide the effective processing of service requests, enquiries, and complaints.
* Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
* Assist customers in locating the company's information stored in computerised and manual formats including the processing of payments as required.
* Awareness of Risk Management and the impact of the companies Risk Policy has on the post holder.
* Participate in corporate working, to achieve the corporate objectives and personal development aims.
* Shares all relevant and useful information with others in the team and keeps everyone up to date with the latest developments. Proactively co-operates with others to achieve targets set for group, participates in teamwork, and supports team decisions.
Requirements:
* 4 GCSE's (A-C) or equivalent
* Experience of dealing with the public through a range of contact channels
* Experience of working in a call centre environment
* An understanding of the main services provided to the public.
* Ability to work on own initiative and under pressure.
* Ability to communicate clearly and deal with enquiries with diplomacy and sensitivity both verbally and in writing with a wide range of people.
* PC Literate
* Administrative skills and ability to process numerical data.
* The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
* Ability to contribute to the development of the team.
* Positive attitude to flexible working
* Ability and determination to achieve successful conclusions and respond to a challenge.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)