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Head of Project Management
2 months ago
Our client is a genuine market-leading software business with a range of relatively complex Cloud-based solutions they deploy into companies ranging in scale from SMB to Enterprise. Private Equity backed, the business is rapidly growing.
We have been engaged to support their growth by mobilising a Head of Project Management.
Please note this role can be based anywhere in mainland UK, although there will be frequent travel into Berkshire and elsewhere as required by the needs of your projects.
The successful candidate will
As Head of Project Management you will be responsible for the successful delivery of all new business and migration projects, while ensuring exceptional customer experience through implementation. You can expect your responsibilities to include:
* Manage a team of Project Managers and Consultants, with investment and planned growth you can expect this team to build further.
* Understand the detailed customer journey from implementation through to renewal, creating strategies to identify and resolve any potential points of weakness and lead on business improvement projects in this area.
* Create a scalable implementation approach enabling our client to successfully handle a significant increase in monthly new project wins.
* Be the ‘Voice of the Customer’. Attend monthly management meetings, providing detailed updates on customer satisfaction and project performance.
* Work with key stakeholders to effectively refine the customer service strategy in line with the business needs.
* Be an innovator; seek new tools and ideas to constantly enhance the customer experience.
* Lead as Project Manager on a small number of high-profile projects.
* Travel to customer sites when applicable.
* Ensure a successful transition to BAU Support for all new project and migrations.
Our client is looking for
* Experience of managing complex Cloud-based SaaS implementation projects (Enterprise).
* Previous experience of overseeing a high number of projects simultaneously.
* An outstanding leader able to motivate a growing team and drive a positive culture.
* Experience of building and managing project team functions to deliver operational goals.
* Experience in a fast growing, preferably Private Equity backed software business.
* Good understanding of SaaS business processes and metrics including Sales and Support.
* Experience of forecasting resource requirements to support expected growth.
* Able to effectively communicate verbally and write compelling professional communications.
* Excellent administration, analytical, and organisational skills. A high degree of self-motivation.
* Implemented a Project Management tool or similar product.
* MSP/ PRINCE2 Certified.
Next steps
If you're interested in this Head of Project Management opportunity please apply or forward an up-to-date copy of your CV.
About Ekim Consulting
Through our Business Analysis & PMO Practice we deliver project and programme outcomes through a blend of bespoke Search, Interim Management, Consulting & Advisory services. With a focus on delivering technology-enabled change and transformation, we connect our candidates with appropriate opportunities and our client relationships with appropriate talent.
Head of Project Management, Head of Projects, Head of Delivery, Head of Client Delivery, Head of Implementation, Head of Customer Success
