Information Technology Support Specialist

4 weeks ago

City Of London, United Kingdom MNK Re Limited Full time

At MNK, we rely on our IT systems to power the solutions that help customers around the world. We’re seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.


Objectives and Responsibilities

  • Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion.
  • Install, configure and support all company owned technology including desktops, laptops, cloud applications, software, hardware, printers and smart phones.
  • Maintain essential IT operations, including operating systems, security updates/patches, antivirus, applications such as Outlook, Word, Excel, PowerPoint, Teams, Adobe, DocuSign etc.
  • Administration and maintenance of the company network, including switches and Wi-Fi access points.
  • Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and external third-party vendors / suppliers.
  • Setting up new starters and issuing IT equipment maintaining asset registers for all IT Assets.
  • Allocation, Reallocation and revoking company assets including laptops, peripherals and smart phones to ensure accurate record keeping using IT systems.
  • Provide IT support on small projects, office/desk moves, internal or external events including setting up and testing equipment.
  • Analyse staff needs, identify vulnerabilities, boosting efficiency and accuracy.
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues.


Required skills

  • Five years of experience in IT Support.
  • In-depth knowledge and experience with Microsoft 365 – Outlook, Teams, OneDrive, ms-office applications such as Word, Excel, PowerPoint etc.
  • Good knowledge and understanding of Microsoft Entra, Intune, Purview, Defender, SharePoint Online and Exchange Online.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and create their work schedules with minimal supervision.
  • Excellent troubleshooting, creative and technical problem-solving skills.
  • Strong understanding of modern workplace trends and best practices.


Qualifications

  • Bachelor’s degree (or equivalent) in IT, Computer Science or Electronics (Preferred).
  • Level 2 Certificate in ICT Systems Support.
  • Level 3 Diploma in ICT Professional Competence.
  • T Level Technical Qualification in Digital Support Services (Level 3).
  • Certifications in CompTIA, Cisco, Microsoft 365 or Azure.


Benefits

  • Company pension
  • Life insurance
  • Private medical insurance
  • Incredible training and progression

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