Service Architect

2 weeks ago

London Area, United Kingdom Peregrine Full time

Enterprise Service Architect

London or Manchester (hybrid)

Competitive Salary plus benefits


Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change activities escalating major decisions to the head of.


What will you be doing?

  • Alignment to operational and assurance strategy that underpin our customer needs.
  • Actively contributing to the overall team strategy and take accountabilities for aspects of the Major Change and ODA team
  • Contributing to assurance performance measures demonstrating value for money, identifying potential cost reductions, and describing customer value/benefit.
  • Supporting the alignment to and enhancement of quality and standards, include overall department performance measurement, internal customer engagement and feedback, driving CSIP activities.
  • Responsible for collating and reporting architectural RAID items related to assigned project items.
  • Supporting the ongoing management of Major Change and ODA policies designed to underpin our customer needs and drive our suppliers' behaviours
  • Working collaboratively with wider Operational teams, support the shape and design of the E2E Operational teams and capabilities aligning the integration of new services and products to a TOM.
  • Ensure key Operational and business requirements are captured and traced through to sign off.
  • As the key interface with the Programme and Design functions, ensure that operational requirements are accurately captured in a quality and timely manner.
  • Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation.
  • Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics packages and related information demonstrating value and sound business outcomes.
  • Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates
  • Influencing the project/program and key stakeholders to ensure that the product or solution delivered meets the strategic aims and needs of Operations
  • Producing iterative Impact Assessment’s identifying the impact of change to Operations, the resources required to deliver the change and the required enterprise service architecture artefacts to ensure that the product or solution can be successfully operated in- life
  • Acting as an SME interface to program/projects for Operational colleagues by leading and moderating workshops to identify, interpret, qualify and, where necessary, improve Operational requirements
  • Translating requirements and obligations (including Regulatory) into enterprise service artefacts describing the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs)
  • Representing Operations through procurement in vendor moderation and evaluation process ensuring the best outcomes for Operations.
  • Working with commercial teams ensuring that there are robust commercial agreements and contract schedules reflecting appropriate measures and controls to enable service management.
  • Identifying service risks in contract clauses and recommending appropriate control measures
  • Producing enterprise service architecture artefacts which include, but are not limited to, High level Service Designs, system data, plans, and Ways of working documents
  • Conducting regular reporting on all projects/initiatives: effectiveness, highlighting delays/risks - and make constructive suggestions as to how these can be overcome.
  • Adherence to internal governance processes ensuring that the end to end service design package is a quality product
  • Take end to end ownership of Operational delivery of a Programme/project or group of smaller projects for Operations

What are we looking for?

  • Service Design
  • Project Management
  • Stakeholder Management
  • Service Architecture
  • Impact Assessments
  • Requirement gathering
  • Leadership
  • Communication skills
  • Negotiation
  • Risk Management
  • Critical thinking
  • Regulatory awareness

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

Top of Form

Bottom of Form

  • IT Service Architect

    1 week ago

    London Area, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • IT Service Architect

    6 days ago

    London Area, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experience The Company and opportunity: A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce...

  • IT Service Architect

    1 week ago

    London Area, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • IT Service Architect

    6 days ago

    Camden Area, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:nA renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • Service Architect

    7 days ago

    London, United Kingdom AdRoc Full time

    We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here.Length: 3 months + possible 6 months extensionRate: up to £600 per dayIr35 status: Inside ir35Location: National, hybridActive SC Clearance requiredAs a Service Architect you will have: * Detailed knowledge of Service Management concepts and...

  • Solution Architect

    6 days ago

    London Area, United Kingdom The People Network Full time

    Solution Architect – Financial ServicesDo you have a true passion for building innovative Financial Services products? This niche award-winning business within the Banking/Payments space is looking for an experienced Senior Solutions Architect to take a key role in defining and delivering software and solutions architectures that supports the creation of...

  • Solution Architect

    6 days ago

    London Area, United Kingdom The People Network Full time

    Solution Architect – Financial Services Do you have a true passion for building innovative Financial Services products? This niche award-winning business within the Banking/Payments space is looking for an experienced Senior Solutions Architect to take a key role in defining and delivering software and solutions architectures that supports the creation of...

  • Solution Architect

    6 days ago

    London Area, United Kingdom The People Network Full time

    Solution Architect – Financial ServicesDo you have a true passion for building innovative Financial Services products? This niche award-winning business within the Banking/Payments space is looking for an experienced Senior Solutions Architect to take a key role in defining and delivering software and solutions architectures that supports the creation of...

  • Senior / Principal IT Service Architect

    2 months ago

    London Area, United Kingdom 55 Exec Search Full time

    MANDATORY REQUIREMENT: Considering the nature of client engagements, all employees must qualify for UK Government Security Clearance - This entails possessing the right to work in the UK without requiring a visa/sponsorship and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior / Principal IT...

  • IT Service Architect

    1 week ago

    London, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • IT Service Architect

    6 days ago

    London, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • IT Service Architect

    5 days ago

    London,, UK, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce programme....

  • IT Service Architect

    6 days ago

    London, United Kingdom Scott Merrick Full time

    Job Description IT Service Architect - eCommerce/Digital experience The Company and opportunity: A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their...

  • Service Architect

    12 hours ago

    London Area, United Kingdom Amber Labs Full time

    Service Architect (SC Eligible) PLEASE NOTE: We are looking for somebody who is free to start Immediately Position Overview We are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud services, and IT service management (ITSM). As a...

  • Service Architect

    18 hours ago

    London Area, United Kingdom Amber Labs Full time

    Service Architect (SC Eligible) PLEASE NOTE: We are looking for somebody who is free to start Immediately Position OverviewWe are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud services, and IT service management (ITSM). As a Service...

  • IT Service Architect

    7 days ago

    London, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.The Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to...

  • IT Service Architect

    1 week ago

    London, United Kingdom Scott Merrick Full time

    IT Service Architect - eCommerce/Digital experienceWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.The Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/Digital experience, to be the main interface to...

  • Service Architect

    2 days ago

    London, United Kingdom Scott Merrick LLP Full time

    IT Service Architect eCommerce / Digital experienceThe Company and opportunity:A renowned global brand is looking for an IT Service Architect with eCommerce/ Digital experience, to be the main interface to Senior Management, Project Managers and the Steering Committee for all Service Architecture and Design activities primarily for their eCommerce...

  • Solution Architect

    5 days ago

    Camden Area, United Kingdom The People Network Full time

    Solution Architect – Financial ServicesDo you have a true passion for building innovative Financial Services products? This niche award-winning business within the Banking/Payments space is looking for an experienced Senior Solutions Architect to take a key role in defining and delivering software and solutions architectures that supports the creation of...

  • Solutions Architect

    6 days ago

    London Area, United Kingdom Oliver Bernard Full time

    Solutions Architect / Contract Solutions Architect Daily Rate: £600 per day ⚙️ IR35: Inside Location: 2 days in Canary Wharf, 3 days Remote/WFH We are looking for a contract Solution Architect for a financial services/Investment bank based in London. The ideal Solutions Architect will have experience in designing enterprise level applications and...