Senior Operations Manager

3 weeks ago

BurtononTrent, United Kingdom SCIENSUS PHARMA SERVICES LIMITED Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior Operations Manager (Call Centre)
Job description
We have a great opportunity for someone to join the patient services team at SCIENSUS as a ' Senior Operations Manager' on a 12-month fixed term contract, reporting directly to the department director.

This role is pivotal in ensuring the highest standards of quality and productivity in our call centre operations, directly impacting patient satisfaction and service delivery.

Leading by example, you will oversee a team of circa. 180FTEs, and directly monitor performance of circa. 6-line managers, implementing strategies to enhance efficiency and effectiveness of our service.

You will define and monitor KPI's across a range of functions with the aim to improve process and enhance patient interactions whilst developing a diverse and inclusive team culture.

Overseeing the budget allocation, you will play a significant part in managing headcount across the teams and ensuring cost-effective use of resources, whilst still maintaining high standards.

Who is Sciensus?

A leading pharma services business which proudly sits at the intersection of patients and their medicine, specifically those patients with chronic conditions, rare & orphan diseases and cancer.

For over 30 years we've supported patients across the UK and Europe to access life-changing treatment.

Combining powerful knowledge with the latest technology helps over 240,000 patients a year make the most of their medicine. We put the practical, emotional, and clinical support they need, right at their fingertips.

The Patient Services Team.

Containing circa. 180 FTE members, this department provides non-clinical advice and support aimed at delivering a quality service to our patients. It includes front office roles (such as patient on-boarding) and back-office roles (such as service implementation)

What this role can offer you.

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

Alongside a competitive salary and car allowance this fixed term contract will allow you to develop your relationships with the exec teams and wider senior leadership teams.

  • 33 days annual leave (inclusive of bank holidays)
  • Refer a friend scheme.
  • Contribution based pension scheme.
  • Life insurance.
  • Bike to work scheme.
  • Discount & cashback portal.
  • Onsite gym & cafe
  • Plus much more..

At Sciensus we are committed to developing and engaging a diverse workforce representative of the customers and communities we serve, to maintain our status as a leader in pharma services and deliver to the best possible health outcomes for patients. #togetherwewin

What is required?

In addition to call centre operational knowledge, exceptional leadership skills and KPI management, success in this position will require strong analytical and communication skills, alongside a passion for delivering first class customer services and striving for continuous improvement , whilst always being an advocate for our patients.

What happens next?

If you would like to express an interest in this position, please provide us with an up-to-date CV - for employees of Sciensus we require a covering letter highlighting your suitability for the role.

Application closing date - Monday 7 th June

Informal interviews - Thursday 13 th June

(We are currently unable to respond to every candidate - if you would like an update on your application, please email the recruitment team)

HCOTH21

#J-18808-Ljbffr

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