Support Consultant

1 week ago


Nationwide, United Kingdom The Recruitment Fix Full time
Industry leading salary of up to £35000
* Excellent Career Opportunity
* Remote working with fantastic team support
* Impressive future prospects
Our client delivers Learning Support Solutions and Performance Management Systems that help organisations improve the way they educate and manage their staff. On their behalf we are looking for an experienced Support Consultant who will join an established team providing excellent 2nd Line Helpdesk Support to their customers. You will be responsible for supporting and advising clients using Totara Learn and associated technologies via an online ticketing system. Your goal is to become the customer’s Trusted Advisor.
The role is offered on a full-time basis and offers the flexibility of remote working arrangements.
Key responsibilities include:
* Provide 2nd line client support for customised instances of Totara Learn and associated technology advice.
* Escalate client queries that require technical investigation and resolution appropriately to 3rd line or Technical in line with ITIL Problem Management and the Company’s SLA.
* Liaise directly with clients over email, Microsoft Teams, or telephone to help solve issues .
* Liaise with other internal teams to accurately specify and scope client customisation requests.
* Liaise with the Implementation and Development Services teams to ensure that the client experience is consistent from implementation through to business-as-usual.
* Monitor support budgets and associated change requests.
* Attend operational team meetings and contribute as appropriate
To be considered for this opportunity the ideal candidate will have similar experience in a previous Support role and / or is looking for the next step in their career and can demonstrate the following;
* Experience of Moodle and /or Totara systems
* Experience and understanding of e-Learning Management Systems / platforms
* Experience with Service Desk Management tools i.e Salesforce, Service Now etc
* Excellent problem solving skills with the ability to communicate effectively and articulate technical issues and solutions
* Good Basic IT skills
* A Team player with the drive to deliver the best customer service
This is a fantastic opportunity to join an ambitious, continually growing, company who can offer opportunity to develop and be rewarded with a great career.
For more information please send your CV to Chris Chambury, in confidence, at The Recruitment Fix
  • Sales Consultant

    1 week ago


    Nationwide, United Kingdom Guy Last Full time

    Sales Consultant - Relocation to Dubai Kickstart Your Career as a Sales Consultant in Vibrant Dubai! Are you ready to launch a thrilling career in Dubai? Join us, not just as your recruitment agency, but as your partner in recruitment, relocation, and accommodation. We specialise in securing outstanding opportunities in Dubai's bustling real estate...

  • Sales Consultant

    4 weeks ago


    Nationwide, United Kingdom Guy Last Full time

    Sales Consultant - Relocation to DubaiKickstart Your Career as a Sales Consultant in Vibrant Dubai!Are you ready to launch a thrilling career in Dubai? Join us, not just as your recruitment agency, but as your partner in recruitment, relocation, and accommodation. We specialise in securing outstanding opportunities in Dubai's bustling real estate sector, and...

  • Sales Consultant

    6 days ago


    Nationwide, United Kingdom Safestyle Recruitment Team Full time

    Sales Consultant Safestyle, a trusted household brand in the UK for over 30 years, is now seeking ambitious and results-driven self-employed sales professionals to join our dynamic and friendly team. As a field sales consultant you will start your Safestyle journey with a fantastic market leading sales induction that will equip you with extensive knowledge...

  • GCP Consultant

    1 month ago


    Nationwide, United Kingdom X4 Group Ltd Full time

    A specialist Medical Device and IVD Consultancy are looking for an experienced GCP Consultant to support with one of their IVD projects, specifically Companion Devices. This is a 12 month project, mainly remote although travel to clinical sites across the US and Europe will be required quarterly (expenses paid). This project would be perfect for a...

  • GCP Consultant

    2 weeks ago


    Nationwide, United Kingdom X4 Group Ltd Full time

    A specialist Medical Device and IVD Consultancy are looking for an experienced GCP Consultant to support with one of their IVD projects, specifically Companion Devices. This is a 12 month project, mainly remote although travel to clinical sites across the US and Europe will be required quarterly (expenses paid).This project would be perfect for a contractor...

  • Support Consultant

    2 weeks ago


    Nationwide, United Kingdom The Recruitment Fix Full time

    Industry leading salary of up to £35000 * Excellent Career Opportunity * Remote working with fantastic team support * Impressive future prospects Our client delivers Learning Support Solutions and Performance Management Systems that help organisations improve the way they educate and manage their staff. On their behalf we are looking for an...


  • Nationwide, United Kingdom Exclusive Resource Recruitment Full time

    ONLY UK BASED CANDIDATES WITH ELIGIBILITY TO WORK IN UK SHOULD APPLY I am looking to recruit a Financial Reporting Consultant for my client who provide cloud solution for Corporate Performance Management (CPM). Their CPM solution incorporates Financial Reporting, Planning, Consolidation and Analytics and is built to enable faster and better business...

  • Locum Consultant

    2 months ago


    Nationwide, United Kingdom TTM Healthcare Solutions Full time

    Locum Consultant Surgeon - Orthopaedics East Midlands TTM Healthcare are currently recruiting for Locum Consultant Surgeons to support a leading Trust in the East Midlands. Key Responsibilities: - Perform surgical procedures with a focus on Total Knee Replacements and Soft Tissue Procedures. - Conduct diagnostic assessments and interpret medical imaging...


  • Nationwide, United Kingdom Ingram Micro Full time

    About the Job We have an excellent opportunity for an experienced AWS Data Architect to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our Technical Consultants provide post-sales technical consultancy, undertake delivery and...


  • Nationwide, United Kingdom Ingram Micro Full time

    About the JobWe have an excellent opportunity for an experienced AWS Data Architect to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our Technical Consultants provide post-sales technical consultancy, undertake delivery and...


  • Nationwide, United Kingdom Exclusive Resource Recruitment Full time

    ONLY UK BASED CANDIDATES WITH ELIGIBILITY TO WORK IN UK SHOULD APPLYI am looking to recruit a Financial Reporting Consultant for my client who provide cloud solution for Corporate Performance Management (CPM). Their CPM solution incorporates Financial Reporting, Planning, Consolidation and Analytics and is built to enable faster and better business decisions...


  • Nationwide, United Kingdom TTM Healthcare Solutions Full time

    Locum Consultant Surgeon - General Surgery East Midlands TTM Healthcare are currently recruiting for Locum Consultant Surgeons to support a leading Trust in the East Midlands. Key Responsibilities: - Perform surgical procedures with a focus on hernias and laparoscopic cholecystectomies (lap choles). - Conduct diagnostic assessments and interpret medical...

  • Locum Consultant

    2 months ago


    Nationwide, United Kingdom TTM Healthcare Solutions Full time

    Locum Consultant Surgeon - Orthopaedics East MidlandsTTM Healthcare are currently recruiting for Locum Consultant Surgeons to support a leading Trust in the East Midlands.Key Responsibilities:- Perform surgical procedures with a focus on Total Knee Replacements and Soft Tissue Procedures. - Conduct diagnostic assessments and interpret medical imaging and lab...


  • Nationwide, United Kingdom TTM Healthcare Solutions Full time

    Locum Consultant Surgeon - General Surgery East MidlandsTTM Healthcare are currently recruiting for Locum Consultant Surgeons to support a leading Trust in the East Midlands.Key Responsibilities:- Perform surgical procedures with a focus on hernias and laparoscopic cholecystectomies (lap choles). - Conduct diagnostic assessments and interpret medical imaging...

  • SAP VIM Consultant

    2 weeks ago


    Nationwide, United Kingdom e-Frontiers Full time

    SAP Vendor Invoice Management (VIM) Consultant Contract Duration: 0-6 months Daily Rate: £500 to £585 (Inside IR35) Location: Remote (UK-based) About the Role: We are seeking a skilled SAP Vendor Invoice Management (VIM) Consultant to join our central Source-to-Pay (S2P) team on a contract basis. In this role, you will play a crucial part in...


  • Nationwide, United Kingdom Penguin Recruitment Full time

    My client, a market leading, international Environmental and Energy Consultancy, is searching for a Water Resource Consultant to join their supportive team. You can be based in Reading, London, Birmingham, Newcastle, Leeds, Edinburgh or Bristol. Applicants are required to have a BSc or MSc in a related discipline including Geography, Environmental Science...


  • Nationwide, United Kingdom Trilogic Recruitment Full time

    We are a reputable boutique recruitment consultancy with offices in Swindon are looking for a number of successful high billing Recruitment Consultants to join their expanding team on a national level. This is an exciting opportunity to work for a reputable company working on both temp, perm and contract positions specialising in any sector and open to...


  • Nationwide, United Kingdom Trilogic Recruitment Full time

    We are a reputable boutique recruitment consultancy with offices in Swindon are looking for a number of successful high billing Recruitment Consultants to join their expanding team on a national level. This is an exciting opportunity to work for a reputable company working on both temp, perm and contract positions specialising in any sector and open to...


  • Nationwide, United Kingdom Penguin Recruitment Full time

    My client, a market leading, international Environmental and Energy Consultancy, is searching for a Water Resource Consultant to join their supportive team. You can be based in Reading, London, Birmingham, Newcastle, Leeds, Edinburgh or Bristol.Applicants are required to have a BSc or MSc in a related discipline including Geography, Environmental Science or...


  • Nationwide, United Kingdom LDNY People Full time

    Join LDNY People as a Recruitment ConsultantAre you an experienced 360 Recruitment Consultant currently managing your own successful desk but feeling limited by your earnings? Have you considered the possibility of working independently but have hesitations about the challenges of starting your own business?If this resonates with you, LDNY People may have...