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Support Worker

2 months ago

Chingford, United Kingdom London & Quadrant Housing Trust Full time
Title: Support Worker
Contracts: Permanent
Hours: Part-Time, 28 hours per week
Persona: Site Based
Office Location: Chingford, London
Salary: £19,198 per annum (£25,369 per annum pro rata)
LQL Role Profile - Support Worker.pdf
Closing date for completed applications: 12th September 2024 at 11:59 pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Eager to make a positive change every day and make a real impact on people's lives?
At Everall Court, we're looking for enthusiastic and compassionate Support Workers to join our team, supporting adults with high mental health support needs to build the skills needed for independent living.
At L&Q Living, we believe that being a caring person who shares our values and likes helping others is far more important than experience. Some of our best support workers have come straight from college, university or from other sectors such as customer service. If you possess the right attitude and values, we will provide the necessary training.
As a requirement of the role, you will be working on a rota basis including weekends, early mornings, afternoon shifts, sleep-ins, and bank holidays.
Your Impact in the Role:
  • Resident Advocacy: Ensure residents' voices are heard and their needs are effectively represented during meetings with professionals and agencies.
  • Housing & Scheme Support: Monitor repairs, conduct regular health and safety inspections, liaise with contractors and fire risk assessors, and assist with estate checks to maintain a safe and well-maintained environment.
  • Record Keeping: Maintain accurate support plans, risk assessments, and daily notes. Ensure all documentation is accessible using basic IT tools.
  • Promote Independence: Help residents develop life skills for independent living, from managing daily tasks to engaging in community activities.
  • Problem-Solving and Crisis Management: Be alert and capable of addressing problems independently, make effective crisis management interventions and escalate issues when required.
  • Recovery-based interventions and Support: Be able to support with recovery as well as relapse and advocate for necessary treatment.
  • Team Collaboration: Work closely with colleagues, external professionals, and stakeholders to deliver high-quality, personalized support.

What You'll Bring?
  • Effective Communication: Strong written & verbal communication skills for clear documentation and effective engagement with residents, their families, and professionals.
  • IT Competency: Demonstrable IT skills to update records on organisational databases and manage day-to-day administrative tasks efficiently.
  • Health & Safety Awareness: Maintain a safe environment and are knowledgeable about health and safety standards, including lone working procedures and safeguarding.
  • Passion & Care: Genuinely interested in supporting individuals with mental health needs, helping them achieve greater independence.
  • Adaptable Skills: You bring relevant skills from other sectors, enhancing your ability to support residents.
  • Person-Centred Approach: Dedicated to treating residents with dignity, focusing on their personal goals and well-being.
  • Quick-Thinking & Autonomous: Able to make swift decisions independently while knowing when to seek support.
  • Collaborative & Inclusive: Work well in a diverse team environment, valuing the input of others.

Why Work for L&Q Living?
L&Q Living is not just a workplace; it's a community.
The successful candidate will have access to our full suite of benefits, which includes:
  • Annual Leave : 25 days, increasing to 30 days after 5 years of continuous service.
  • Recognition Bonus Scheme : Spot bonuses for outstanding contributions.
  • Excellent Pension Scheme and Life Assurance : A strong pension scheme to support your future and non-contributory life assurance coverage.
  • Employee Discount Scheme : Access to a variety of discounts.
  • Health Cash Plan: Claim money towards different types of medical services, and access other health and wellbeing offers
  • Comprehensive Training and Career Growth Opportunities : Ongoing training and development to help you succeed and grow your career within L&Q Living or other departments in L&Q

If you are interested in the role and ready to make a significant impact in a dynamic, fast-paced environment, then apply without delay
For this post the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
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