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Customer Service Advisor

3 months ago

Lincoln, United Kingdom Adecco Full time
Job Title: Customer Service Advisor
Industry: Local Government
Location: Lincolnshire
Assignment Type: Temporary
Hourly Rate: £12.08
Start Date: 8'th of July
Assignment Length: On-going assignment
Our client, a leading local government organisation, is seeking a Customer Service Advisor to join their dynamic and dedicated team. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to customers. This is an on-going temporary assignment.
Key Responsibilities:
Provide an exceptional customer service experience to all customers who contact the Customer Service Centre.
Gather required information through effective call control, questioning, and fact-finding, showing empathy and understanding to resolve or escalate, while accurately recording information in the appropriate IT systems.
Process contacts and signpost customers using available knowledge through service-specific IT systems and your training.
Offer courteous and fair treatment to all customers and identify and prioritise urgent contacts and respond promptly following the correct process for the service.
Embrace change and demonstrate a flexible approach to work.
Achieve individual and team objectives and key performance indicators.Skills and requirements:
Experience working in a telephone-based Customer Service Centre.
Proficiency in Microsoft Office applications.
Ability to record information accurately and in a timely manner using electronic resources.
Ability to talk and type simultaneously to input information into service-specific IT systems.
Availability to work Monday to Friday between 8AM-6PM after training.
Additional assignment details:
Full-time position of 37 hours per week.
Onsite role with training between 9AM-5PM.
Convenient office location in New Boultham, Lincoln, with nearby parking and excellent transport links.Join our client's team and make a difference in the lives of the community.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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