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Technical Support

4 months ago

Welburn, United Kingdom Bridge Recruitment Ltd Full time
Great benefits working with this company including
25 days holidays and 8 bank holidays
5% pension
Private healthcare
2 x base salary life insurance
On site parking
37 hrs a week Monday to Friday 8.30-4.30 with early finish Friday
You will need
* Previous experience in a hands-on tools-based role
* Working knowledge of hydraulic and electrical control systems
* Working knowledge of AC/DC High Voltage Systems
Duties include:-
* Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
* Be an active member of the “on call” out of hours rota system.
* Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
* Provide technical input during the quoting and tendering phase to understand customer requirements.
* Log and review all customer and technical support enquiries.
* Provide technical insight into future product development.
* Carry out system audits and follow-up visits to vessels and systems to obtain customer feedback.
Bridge Recruitment Ltd are acting as an Employment Agency