Service Designer
4 weeks ago
Purpose of this role Be responsible for shaping and delivering consistent, compliant, and efficient end-to-end Services for the new Global Store front, Retail Platform and Clinical Platform, ensuring alignment to the Specsavers’ IT Strategy. Identifying the impact of change on Infrastructure & Operations, both in terms of supportability, resource, and financial impact. ensure services are designed to be fully supportable and performance of on-going support services can be tracked and measured. design the services to ensure they meet business needs and align with the organisation's IT Service Strategy Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. ·Ensure people, third party and budget impacts are all factored into the service design to ensure full, on-going run capability is considered, planned, agreed, resourced and budgeted for. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service requirements. Act as a key point of contact for service-related discussions during project planning and execution phases. Define and document service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs). Ensure full documentation and knowledge transfer into the Service Transition team to enable the safe introduction of the designed service into production. Assess and mitigate risks associated with service designs, ensuring potential impacts on operations are identified and addressed. Candidate Requirements Experience of delivering Service Design for a Global Website for a complex large enterprise organisation ITIL qualified (min v3) with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations environment. Experience with tools such as ServiceNow or other ITSM platforms Experience with using Jira for planning and managing work Strong leadership with a proven ability in collaboration, influencing and leading Familiarity with modern IT infrastructure, cloud technologies, and DevOps practices including CI/CD Pipelines Strong problem-solving skills with a focus on long-term strategic outcomes. Proven track record of designing and integrating services that involve different tools, providers, processes, teams, and time zones in a multi-vendor environment. Excellent written and verbal communication skills to articulate complex concepts to diverse audiences Flexibility in a rapidly changing and developing environment, with the ability to work under pressure Self-motivated and capable of working within project timescales and deadlines. Deliverables Define and Produce Service Definition for the new Ecommerce Application by end month 1 Define the requirements for the CI/CD pipeline to ensure it can support multi vendor & multi purpose (Dev & Ops) usage by end month 3 Define and Produce Service Definitions for the new global clinical platform & all underpinning applications by end month 6
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Service Designer
2 weeks ago
England, United Kingdom Stealth iT Consulting Full timeService Designer (Public Sector / GDS)Hybrid remote workingUp to £70k + bonus DOEGovt/Public sector projectsWe’re looking for a Service Designer with U.K Government experience who’s passionate about improving how public services are designed and delivered.You’ll work within multidisciplinary teams to shape end-to-end services that are accessible,...
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Service Designer
1 week ago
England, United Kingdom DiverseJobsMatter Full timeService Designer – ConsultantSalary: £43,000–£64,000 per annumLocation: Hybrid (Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, or London)Contract Type: Full-timeSector: Service DeliveryOverviewOur client, a leading UK-based technology consultancy, is seeking a Service Designer – Consultant to join their growing team. This role offers...
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Service Designer
1 week ago
England, United Kingdom DiverseJobsMatter Full timeService Designer – Consultant Salary: £43,000–£64,000 per annum Location: Hybrid (Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, or London) Contract Type: Full-time Sector: Service Delivery Overview Our client, a leading UK-based technology consultancy, is seeking a Service Designer – Consultant to join their growing team. This role...
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Service Designer
1 week ago
England, United Kingdom DiverseJobsMatter Full timeService Designer – Consultant Salary: £43,000–£64,000 per annum Location: Hybrid (Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, or London) Contract Type: Full-time Sector: Service Delivery Overview Our client, a leading UK-based technology consultancy, is seeking a Service Designer – Consultant to join their growing team. This role...
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Service Designer
1 week ago
England, United Kingdom DiverseJobsMatter Full timeService Designer – Consultant Salary: £43,000–£64,000 per annum Location: Hybrid (Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, or London) Contract Type: Full-time Sector: Service Delivery Overview Our client, a leading UK-based technology consultancy, is seeking a Service Designer – Consultant to join their growing team. This role...
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Service Designer
2 days ago
South East England, United Kingdom The Curve Group Full time**About Us** We are HUB Financial Solutions and we are looking for a passionate individual to join our multidisciplinary team and help us to improve our new cutting-edge digital financial advice solution "Destination retirement" (DR). This hybrid advice service helps peopleat the point of retirement to make the most of their savings and enjoy a better later...
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IT Service Designer
4 days ago
Science Central, England, United Kingdom Leonardo Full timeJob DescriptionYour ImpactLeonardo is looking for a proactive and highly skilled IT Service Designer to join our Digital Solutions Services Lifecycle team. In this role, you won't just create service designs—you'll shape how new and evolving IT services support our people, our strategy, and our mission.You will collaborate across IT, business units, and...
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Consultant - Service Designer
4 weeks ago
england, United Kingdom Tarka Talent Full timeConsultant/Senior Consultant – Service Designer £46,000 – £55,000/£60,000-£70,000 London, Newcastle, Glasgow & Manchester | Permanent | Security Clearance Eligibility Ready to shape services that millions rely on? Our client is a top-tier consultancy on the lookout for a Service Designer who can turn complex challenges into seamless, user-centred...
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Senior Service Designer
2 weeks ago
Manchester, England, United Kingdom Manchester Digital Full time £68,705 per yearDWP. Digital with Purpose.We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in...
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Lead Service Designer
6 days ago
Manchester, England, United Kingdom DWP Digital Full time £42,000 - £96,000 per yearLead Service DesignerPay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.Join DWP as a Lead Service Designer, as you set the direction and guide teams to help embed service design across the organisation. You'll be exploring problems, fostering collaboration and aligning user needs with...
