IT Support Engineer
3 weeks ago
DAG Tech seeks a contract Systems Support Engineer to fulfill a role on our Engineering Operations team. Responsible for front line support and management of client systems, you’ll be exposed to a wide variety of technologies and interface directly with end-users.
This position will be on a contract basis as-needed for on-site client requirements, with occasional need for remote support.
Role Duties and Opportunities
- As a first responder, you will rapidly sharpen troubleshooting and logical thinking skills while being responsible for issue resolution on workstations, laptops, mobile devices, servers, and network devices.
- Opportunity for exposure to many technologies by integrating and supporting solutions based on Windows, MacOSX, Ubiquiti, Fortinet, Cisco, VMware, HyperV, AWS, and Microsoft Azure.
- Tier II project engineering
- Instill a sense of calmness and confidence in end-users while working through technical challenges.
- Maintain accurate technical documentation for client systems.
- Assist with technology projects, such as Microsoft Azure/O365 migrations, server upgrades, and network build-outs.
- Maintain relationships with clients and end-users.
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