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Guest Services Associate

2 months ago

Milford Haven, United Kingdom The Celtic Collection Full time

JOB TITLE - Guest Services Associate
DEPARTMENT - Front Office - T? Milford Waterfront
RATE OF PAY - £11.50 per hour including fantastic benefits
CONTRACT TYPE - Full Time - Permanent
HOURS OF WORK - 37.5 hours per week
SHIFT DETAILS - 5 days out of 7

OVERVIEW
Can you deliver a truly memorable first impression?

WHAT ARE WE LOOKING FOR
We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at T? Milford Waterfront. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service.
Multi-tasking will be second to none whilst maintaining a positive attitude at all times.

WHAT YOU'LL DO
As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology, and ensure a consistent level of service is offered at all times from the point of arrival, through to the time of departure. Guest Services Associate are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent service throughout the stay.

WHATS IN IT FOR YOU
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few. Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course. We are sure you won't be disappointed

WHO ARE WE
Located at the entrance to Milford Waterfront and overlooking Milford Marina, this exciting new hotel will be operated and managed by the team behind the iconic Celtic Manor Resort when it opens in the Spring of 2022.
Part of The Celtic Collection's growing portfolio of T? Hotels, the hotel will boast 100 guest bedrooms, a restaurant and bar, as well as a private dining area and an activity suite.
T? Hotel Milford Waterfront is being built in partnership with the Port of Milford Haven and will provide another striking attraction for visitors to the heart of Pembrokeshire.
Four floors of bedroom accommodation will house a variety of bedroom types, including family rooms, making it the ideal base for purposeful travellers for both business and leisure.
The hotel will also be an asset for the local community and provide a great new spot to eat and meet, as well as stay over.
If you're staying at one of our smart new T? Hotels, you're here to get something done. Whether that's a meeting, concert, family get-together or a sporting event, you'll need somewhere to get your head down.
A simple room for the night, maybe two. Easy check-in, good WiFi, and great coffee - just what you need, and nothing you don't.

RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.