DaaS Service Desk Agent

2 months ago

Leatherhead, United Kingdom Bytes Full time
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
PURPOSE OF JOB:
The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality.
KEY RESPONSIBILITIES:
* Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary.
* Meeting / exceeding target SLAs (first response, resolution, update cadence)
* Managing the end-to-end processes ensuring the end users receive the highest level of service
* Manage the communication between external Partners and Bytes.
* Processing of DoA and Warranty requests
* Processing of general service queries (billing, onboarding etc)
* Processing of New Device Request
* Processing of Mult user access request (Office License)
* Processing of New Joiner requests (Practices)
* Processing of Software Requests (Packaging Payment)
* Processing of Leavers Requests
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
* Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C) - Desirable
* A-Levels - Desirable
Experience:
* Proficient in Excel - Essential
* Understanding of BMW/DaaS processes - Desirable
* Service Desk toolset - Desirable
CORE COMPETENCIES & SKILLS:
* Organised individual with excellent time management
* Accuracy and attention to detail essential
* Copes well under pressure and can meet deadlines
* Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite. Self-motivated and able to take responsibility
* Tenacious, adaptable and quick to learn

  • DaaS Service Desk Agent

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    At Bytes Software Services, we're looking for a skilled DaaS Service Desk Agent to join our team. As a key member of our IT support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.Key Responsibilities:Manage and prioritize your own workload, ensuring timely and effective resolution of customer...

  • DaaS Service Desk Professional

    3 days ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Are you looking for a rewarding career in IT support? We have an exciting opportunity for a DaaS Service Desk Agent at Bytes Software Services, where you will play a vital role in delivering exceptional customer service and technical excellence.About the RoleThis is a fantastic chance to join a leading provider of premium IT solutions and services, working...

  • DaaS Service Desk Agent

    2 months ago

    Leatherhead, United Kingdom CV-Library Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing...

  • DaaS Service Desk Specialist

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Full time

    Purpose of Job: As a DaaS Service Desk Agent at Bytes, you will be responsible for delivering exceptional customer service through continuous improvement. This involves understanding customer needs, delivering technical excellence, and ensuring communication is concise, responsive, and of high quality.Key Responsibilities:Manage your daily workload,...

  • DaaS Service Agent

    2 months ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • DaaS Service Agent

    2 months ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • DaaS Service Agent

    2 months ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • DaaS Service Agent

    2 months ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • DaaS Service Desk Support Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    At Bytes, we're committed to delivering exceptional customer experiences through our DaaS services. As a DaaS Service Desk Support Specialist, you'll play a vital role in ensuring our customers receive the highest level of service.Purpose: To provide seamless support and resolution to customer inquiries and issues related to our DaaS services.Main...

  • DaaS Service Agent

    2 months ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • DaaS Service Agent

    2 months ago

    Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • English Speaker

    1 month ago

    Leatherhead, United Kingdom Bytes Software Services Full time

    Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

  • Digital Solutions Expert

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Full time

    Purpose of Job: As a DaaS Service Desk Agent at Bytes, you will deliver exceptional customer service by continuously improving your understanding of customer needs and providing technical excellence. Your goal is to ensure that communication is concise, responsive, and of high quality.Main Responsibilities:Manage and prioritize your workload to meet target...

  • IT Service Desk Agent

    2 days ago

    Leatherhead, Surrey, United Kingdom Bytes Full time

    Service Desk Job Description

  • IT Infrastructure Support Specialist

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Bytes Full time

    At Bytes, we offer an exciting opportunity for a skilled IT professional to join our team as a Service Desk Analyst.As a key member of our Service Desk, you will play a vital role in providing exceptional customer service and technical support to our clients.Purpose of Job:The primary purpose of this role is to deliver excellent customer service and...

  • Service Desk Administrator

    6 months ago

    Leatherhead, United Kingdom Computer Care UK Ltd Full time

    **Service Desk Administrator** **No Agencies please** Are you looking for a new role where you will be appreciated for the work that you do? Due to continued growth, we are looking for someone to join our Service Desk Support team based in Leatherhead. You will be the first point of contact so you should be able to communicate effectively with end...

  • Customer Service Agent

    4 weeks ago

    Leatherhead, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector ensuring their needs are met and their inquiries are resolved efficiently. The ideal candidate will possess strong communication skills, a knack for...

  • Customer Service Agent

    4 weeks ago

    Leatherhead, United Kingdom Rock managed services Full time

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector ensuring their needs are met and their inquiries are resolved efficiently. The ideal candidate will possess strong communication skills, a knack for...

  • Trainee Estate Agent

    5 months ago

    Leatherhead, United Kingdom Connells Group Full time

    OTE: £35,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Leatherhead** working in our well known **Gascoigne-Pees** estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry...

  • Customer Care Agent

    5 months ago

    Leatherhead, United Kingdom T Brown Group Full time

    **T Brown Group are looking for an experienced Customer Care Agent to join our team, based in our Leatherhead Office.** - £24,000 per Annum - 33 days holiday (inclusive of Bank Holidays) - Pension Scheme **What will you be doing?** As part of the Customer Care Centre, our Customer Care Agents are expected to provide an exceptional experience on all...