Sales and Tendering Engineer
2 months ago
Business: Lucy Electric
Location: Thame
Job Reference No: 3544
Job Purpose:
To support our external Sales Teams with the technical proposals needed to help drive profitable business. The ideal candidate will be familiar with the UK Electrical Utilities Market (DNO, IDNO, ICP, EV, Renewables, rail sectors etc). Our candidate will have excellent communication skills, good knowledge of the Electrical industry and preferably hold an HNC or higher in electrical engineering.
Business Overview:
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
Job Dimensions:
As a member of the sales and tendering team you will be on the ‘front line’, dealing with initial customer contact through email, telephone calls, answering technical product questions and collating and issuing appropriate sales materials and quotations as guided by the sales team.
Fully supported by the Sales Channel Heads and other departments, you will take ownership for ensuring our customers receive best in class customer service, responding to their enquiry or request for information with enthusiasm and professionalism.
The role may involve travel to other Lucy Group offices in the UK and customer premises. This will also involve the direct support to the external sales team, assisting them with their external activities.
The role is a salaried position, offered at a competitive market rate + benefits working for a prestigious UK manufacturer.
Key Accountabilities:
Support the Sales Teams with the sales and tendering process by assisting with tender preparation, administration, contract handover, customer call handling and sales generation.
Support the Sales Teams to gather their data and help with the return actions.
Communicate customer requirements internally.
Manage Customer order handover to Customer Services/ Contract Management team.
Follow-up open tenders to assist the Sales Teams.
Support for UK Distributors.
Support L1 (L1 – “standard product enquiries”) Technical Queries received by either phone or email.
To undertake any other duties and responsibilities as required / instructed to maintain and / or improve the efficiency, quality and service provided by the company.
Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.The position is responsible for:
Receiving customer enquiries via email, telephone and web-based portals
Reviewing specification documents including technical drawings and schematics, understand the customer requirements, clarifying where necessary, and matching the application with the most suitable product offering.
Championing the customer enquiry internally, coordinating, and driving the input from other departments including, but not limited to, Operations, Technical, Marketing, Quality, Logistics, Finance, Customer Services, Legal.
Completion of Customer Pre-qualification questionnaires
Authoring of Customer quotations from a data base of pre-configured products
Authoring of Customer tenders with bespoke solutions
Qualifications:
Minimum Qualifications, Knowledge and Experience:
GCSE in Maths, English and a Science or ICT subject
Competent in the use of Microsoft Office (Excel, Word and Outlook)
Experience of quoting capital equipment worldwide including working from engineering drawings, electrical schematics or reading from technical specifications would be an advantageDesirable Qualifications and Experience:
Familiar with the UK Electrical Utilities Market via either DNO or IDNO, ICP, EV, Renewables or rail sectors
Similar B2B experience gained in other sectors such as Oil & Gas, Infrastructure or Transportation would be a useful alternative
Experience of working with CAD applications
Experience of the use of project management tools/practices
Degree/HND/GNVQ qualification in Electrical Engineering would be a distinct advantageEssential Skills:
Experience in administering of a CRM application
Experience of project management techniques and tools would be usefulDesirable Skills:
Sound understanding of contractual and INCO terms and conditions
Understanding and application of commercial terminology e.g. margins & factorsBehavioral Competencies:
You will have excellent attention to detail
Your excellent organisational skills will ensure the team pulls together
Your ability to prioritise work and operate to tight deadlines whilst managing the expectations of all stake holders will ensure best in class customer service
Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today
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