Customer Service Assistant

4 weeks ago

Stansted Mountfitchet, United Kingdom World Duty Free Full time
Customer Assistant

Customer Service Advisor

Location

Stansted AirportPay

competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)Contract - 24.5 hours per week, plus overtime, permanentWorking pattern - 2 week rolling shift pattern between the hours of 3am-10pmCustomer Service advisors

have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

Your responsibilities will be to:Deliver an individualised world class service experience for every customerMaximise sales opportunities using world class service skills and knowledge of products and promotionsDemonstrate positive personal behaviours and a can-do attitudeWork independently or as part of a team to achieve operational standards across the storeWhat do you need, to be a customer assistant at World Duty Free?Passion about working in a teamFlexibility to adapt to the fast-paced environmentGood communication skillsSelf-motivation, enthusiasm, and professionalism

World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development .In addition, as a customer service representative your benefits will include:Company bonus schemeEmployee Assistance programme

Confidential advice service to support our teams on a range of issues including, personal & financial

your wellbeing is important to usDiscounts on products for our staff, family, and friendsTravel discountsFree parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward . You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you dont miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your previous experience doesnt align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

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