Complaints Officer
4 days ago
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.
Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking
Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases
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Complaints Officer
4 days ago
Brent, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes. Responsibilities: * Develop positive relationships with tenants...
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Complaints Officer
2 days ago
London Borough of Brent, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes. Responsibilities: * Develop positive relationships with tenants and...
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Customer Service Officer Housing Benefits and
2 weeks ago
Brent, Greater London, United Kingdom Akton Recruitment Ltd Full timeCustomer Service Officer (Housing Benefits and Planning)Brent£16.09 Per HourJob RoleTo provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.To efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award...
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Liaison Officer
2 weeks ago
Brent, Greater London, United Kingdom Velocity Recruitment Full time £6Driving licence is essentialWe are looking for an RLO to work with one of the UK's leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit - EWI, IWI, windows and roofing based in Brent valued at £6m...
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Resident Liaison Officer
1 month ago
Brent, United Kingdom Velocity Recruitment Full timeResident Liaison Officer (RLO) Driving licence is essential! The Role: We are looking for an RLO to work with one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI,...
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Resident Liaison Officer
2 weeks ago
Brent, Greater London, United Kingdom Velocity Recruitment Full timeResident Liaison Officer (RLO)Driving licence is essentialThe Role:We are looking for an RLO to work with one of the UK's leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and...
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Social Housing and Lettings Officer
2 weeks ago
Brent, United Kingdom Positive Employment Full timePositive Employment is currently recruiting for a Social Housing and Lettings Officer for our client a large local government based in Brent. The post holder will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the...
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Resident Liaison Officer
4 weeks ago
Brent, United Kingdom Velocity Recruitment Full timeResident Liaison Officer (RLO)Driving licence is essential!The Role:We are looking for an RLO to work with one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and...
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Pcn Appeals Officer
4 weeks ago
Brent, United Kingdom 4Social Work and Public Sector Staffing Full time**PCN Appeals Officer** **Salary: £17.48 Per Hour** **Full Time (36 hours per week)** **Role Purpose**: - To assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions). - To...
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Appeals Officer
4 weeks ago
Brent, United Kingdom Positive Employment Full timePositive Employment is currently recruiting for an Appeals Officer (Parking) for our client a government organisation based in Brent. Take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes. Assist in the management of the debt recovery processes, and provide a...
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Repairs Customer Service Manager
2 weeks ago
Brent, United Kingdom Carrington West Full timeRepairs Customer Service Manager £550p/d Umbrella Rate (Inside IR35) 3 Months Initially (with view for extension in place) Enfield What will you do? As a middle manager within the Council, you will: -Lead, manage and motivate the team to deliver high performance -Effectively manage budgets and projects within your service ensuring effective cost...
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Repairs Customer Service Manager
2 weeks ago
Brent, United Kingdom Carrington West Full timeRepairs Customer Service Manager £550p/d Umbrella Rate (Inside IR35) 3 Months Initially (with view for extension in place) Enfield What will you do? As a middle manager within the Council, you will: -Lead, manage and motivate the team to deliver high performance -Effectively manage budgets and projects within your service ensuring effective cost...
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CX Insights Manager
3 weeks ago
Brent, United Kingdom Corecruitment Limited Full timeThis is a great opportunity to join a family business that is opening up a new position due to growth. They have strong principles that include pride, trust, and leadership, and would love to find someone to uphold these and add value to the business. The Customer experience insights manager will be inquisitive, curious, collaborative and great at creating...
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Resident Liaison Officer
1 month ago
London Borough of Brent, United Kingdom Velocity Recruitment Full timeResident Liaison Officer (RLO)Driving licence is essential!The Role:We are looking for an RLO to work with one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and...
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Business Administration Apprentice
3 weeks ago
Brent, United Kingdom Veolia Full time**Salary**: £10.18 per hour plus Veolia benefits **Location**: Brent Municipal Contract, 4-7 Marsh Road, Wembley, Middlesex HA0 1ES **Programme Duration**:18 months When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. Our apprenticeship scheme puts you at...
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Property Administrator
4 weeks ago
South Brent, United Kingdom Pure Management Services Full timePure Management Services offer a tailored, professional, and pro-active approach to property management. We handle all aspects of second home and holiday home management and pride ourselves on delivering exceptional service to both owners and guests. We have an exciting opportunity available for a Property Administrator to join our office in South Brent....
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Business Administration Apprentice
2 weeks ago
Brent, Greater London, United Kingdom Veolia Full timeSalary: £10.18 per hour plus Veolia benefitsLocation: Brent Municipal Contract, 4-7 Marsh Road, Wembley, Middlesex HA0 1ESProgramme Duration:18 monthsWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.Our apprenticeship scheme puts you at the forefront of...