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Fibre Supervisor
4 months ago
The Fibre Supervisor will provide direct supervision and guidance to a group of Fibre Engineers with the support of Fibre Coach (where applicable). You will be responsible for the coaching and development of a team of Fibre Installation Engineers. You will offer technical advice whilst Fibre Engineers are onsite and ensure processes are being followed to protect teams and H&S standards. You will ensure the level of service provided is fully compliant with customer requirements and organisational targets are being met.
Key Responsibilities:n• Provide technical support on all systems used by the business.n• Liaise with Service Centre (SC) to ensure all the days’ Fibre jobs are covered and assist in completing jobs if required.n• working with the SC to assign tasks where required to the appropriate engineers.n• Complete necessary audits required monthly including stock, van, H&S and quality reporting back any issues found to relevant departments.n• Investigate any stock discrepancies escalated by the SC. Any discrepancy must be fed back to Engineer to ensure understanding of the process and advise SC of corrective action. Must close loop and monitor failures. Arrange coaching session for Engineer to ensure compliance and record action taken. If same issue persists with same Engineer then follow PIP process.n• Coach team to drive improvements. Call or meet with Engineers to discuss performance and improvement, to include efficiency targets, customer satisfaction rates, compliance issues and behavioural issues.n• Strong communication skills are absolutely essential; ability to communicate between co-workers and third partiesn• Report incidents and issues immediately to your FM. Follow the Incident Reporting procedure.n• Participate in training & upskilling of Fibre Engineers throughout the onboarding of new engineers.n• Responsible for overseeing minor civils and fibre teams involved in FTTP projects involving blown fibre, splicing, MDU and overhead worksn• Ensure that all work is carried out safely and to adequate standards as stated in the contract specificationn• Proactively address customer enquiries/complaints, resolve issues and obtain customer feedback.n• Highlight any resource, training, and compliance and equipment issues to Fibre manager, This includes Stock, HR, Finance and Fleet.n• Weekly calls held with FM to ensure that Engineers have read and accepted any Briefings within time scale set out by the business.n• Investigate any complaints and provide detail to the complaints manager. All claims of a sensitive nature to be escalated to FMn• Provide support to business in recovering vehicles, tools and assets, coordinating and complying with the leaver’s process.n• Carry out any technical interviews on behalf of HR as required.n• Attending operational meetingsn• Conducting regular site Health & Safety checks on staff as well as carrying out Site Safety briefings and Toolbox talks.n• Monitor and report on vehicle tracker detail to provide feedback and seek improvements from those that are not driving to the business standards.n• Complete AMM’s, RTW’s & DPMM’s on the team where required.n• Responsible for assigning daily/weekly tasks to Coach’s to follow through to completion.
Requirements :nAccredited to working on OR PIA with minimum 3 years’ experiencenNRSWA unit 10nIPAF 1bnC&G Level 2 3667nExperience working with ABF equipmentnSplicingnGCSE grade or Scottish equivalentnDemonstrable experience with a proven track record working in a networking engineering environment, in senior engineering rolenAdvanced knowledge of FTTP and FTTH technologiesnSound ability to diagnose problems with existing equipment and resolving issues.nAbility to coach employeesnAbility to communicate fluently with the customers and should possess good customer service skillsnMinimum three years' experience working within the Telecoms / Utilities industry preferably at a supervisor level.nExperience working on OR PIAnEffective Leadership and communication skills.nSelf-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinkernShould possess good logical skills and ability to prioritise tasks depending upon the emergency situations
