Senior Product Manager
3 weeks ago
- Competitive
Content Guru is a world-leading CCaaS provider. Through our immaculate technical solution storm we support businesses across the globe to provide seamless, omni-channel customer engagement. Due to our continued global expansion,we are looking for a successful and established Senior Product Manager to join our exceptional team in Bracknell, Berkshire.
As an experienced, value driven Product Manager you will be pivotal in providing product leadership to our business.Through consulting, advising, and training internal teams on products, developing new features that meet customer demand, to working with marketing to develop compelling product-related communications, the Senior Product Manager makes sure our products deliver clear value to our customers.
As a Senior Product Manager, you will be responsible for:
- Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
- Prioritise workload for product development.
- Make design decisions that demonstrate delivery of design specifications.
- Ensuring product changes are in line with the overall business strategy.
- Act as a technical escalation for other Product colleagues and departments as necessary.
Working with other departments
- Act as a product guru and “go-to” product person for our state of the art platform.
- Providing product knowledge to Sales and Solution Consultants to assist with bids.
- Sharing delivery timeframes with the Project Management team.
- Liaising with Engineering Services to ensure the priority of bugs is understood.
- Providing internal training or awareness of products as required .
Updating customers
- Running monthly webinars to brief customers on product news.
- Contribute to the quarterly Product Roadmap.
- Manage quarterly user forums to receive feedback and updates from users.
The successful candidate will demonstrate:
- Batchelor’s degree or substantial relevant experience preferably within the cloud contact centre/IT sector.
- Demonstrable experience of working in an Agile or equivalent environment.
- Substantialexperience in a Product Management/Development role.
- Strong experience in a customer-facing role.
- Proven ability to motivate and influence others.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.
In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK and hold a valid work visa if applicable.
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