Customer Service Officer

3 weeks ago


Hamilton, United Kingdom HSBC Full time
HSBC Mortgages are currently looking for people with a passion for helping customers to join our friendly team and play a key role in having the right conversations to fully understand customer needs. It's all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey, this could be starting out on the property ladder or adding to an existing mortgage.
We're not looking for Mortgage or Contact Centre experience but you need to show a genuine passion for going above-and-beyond for customers. Everything else we can teach you As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.
Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.
What will I be doing?
Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
Adhere to call processes, procedures and guidelines
Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
Be responsible for delivering operational key performance metrics
Bring a good sense of fun and humour to the role is essential to Our Mortgage team are open between 8am and 9pm*, Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.
You should have:
* The ability to work in fast-paced environment
* Excellent communication skills
* Effective problem solving ability
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email:
Telephone: (phone number removed)

  • Hamilton, United Kingdom Murray Recruitment Ltd Full time

    Due to internal promotion, Murray Recruitment is recruiting for native German speaking Customer Service Administrator for a permanent position based in Lanarkshire. Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers...


  • Hamilton, United Kingdom Murray Recruitment Ltd Full time

    Due to internal promotion, Murray Recruitment is recruiting for native German speaking Customer Service Administrator for a permanent position based in Lanarkshire.Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers orders...


  • Hamilton, South Lanarkshire, United Kingdom Routes To Work South Registered company in Scotland under SC217367 with charitable status under Full time

    Job Specifics Reference No: LO152 Location: Hamilton Hours: Full Time Salary: Negotiable Job Overview Due to recent success with tendered projects, we require an experienced Customer Relations Officer to join our team to deliver works in North Lanarkshire. We actively promote a positive working environment where teamwork, transparency and customer...

  • Clerical Officer

    4 weeks ago


    Hamilton, United Kingdom NHS Scotland Full time

    **Please note this is a part time post and the salary for this position will be pro-rata.** We have an exciting opportunity for a Clerical Officer to join our team at Udston Hospital The shift pattern for this post will be Wednesday 1.15-5pm, Thursday 9am - 5pm, Friday 9am - 5pm The post holder will provide comprehensive Administrative and Clerical...


  • Hamilton, United Kingdom NHS Scotland Full time

    An opportunity has arisen for a **Full Time**, Higher Clerical Officer,** Band 3**, working within the **Alcohol and Drug Partnership**, based at Almada St. **This is a Fixed Term or Secondment position.** **Hybrid working** **JOB PURPOSE** - To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure...


  • Hamilton, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 345566**Salary**: - £69,869 - £77,740**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Hamilton, South Lanarkshire, United Kingdom Murray Recruitment Ltd Full time

    Due to internal promotion, Murray Recruitment is recruiting for native German speaking Customer Service Administrator for a permanent position based in Lanarkshire. Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers...

  • Office Support

    4 weeks ago


    Hamilton, South Lanarkshire, United Kingdom QA Ltd Full time

    They are on the lookout for an Office Support Apprentice who has a keen interest in accountancy as this is a great place to kick-start your career!  Utilising collaborative tech such Sage Cloud for accessing book-keeping data Using Microsoft Word for drafting letters Using Excel for holding client records Being first response when someone calls the...

  • Personal Care Worker

    4 weeks ago


    Hamilton, United Kingdom Jkl care service ltd Full time

    community personal care assistant in south and north Lanarkshire we are a local care company striving to deliver the best quality of care in the local area we are looking to recruit personal care assistant to work in the local community to deliver personal care in customers own homes **Job Types**: Full-time, Part-time Part-time hours: 16-40 per...


  • Hamilton, United Kingdom NHS Scotland Full time

    **The Role**: The post holder is required to provide a full administrative and secretarial service to a multi disciplinary team including the management of information systems and the co-ordination of the clinical referral system. **NHS Lanarkshire**: Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join...


  • Hamilton, United Kingdom Finsbury Food Group Full time

    We have an opportunity for a Senior Development Technologist to join our Development team in Hamilton. Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. The bread for your morning toast, ready for...


  • Hamilton, United Kingdom STRATHCLYDE AUTOTUNE LTD Full time

    Admin Assistant / Receptionist required for busy Bosch Car Service Centre in the Hamilton Area. **Hours**: Full-time, Monday - Friday 8.30am - 5.30pm. **Daily Duties**: - Telephone and Reception duties; - This position is a customer facing role and you are required to meet and greet customers in a friendly, confident and professional manner; - Handling...


  • Hamilton, South Lanarkshire, United Kingdom Hi Vis Hire Ltd Full time

    Are you an experienced Hire and Sales Controller looking for a new opportunity? Do you have experience providing excellent customer service within a fast-paced environment? Do you want to join a well-established and experienced team? We are looking to speak to experienced hire/sales/customer service professionals to join a successful and growing container...


  • Hamilton, United Kingdom Bohome Estate Agents Full time

    **Position - **Sales Negotiator **Location - **Hamilton, Office Based. We have a great opportunity for an individual to be part of a growing estate agency located in Hamilton. The successful applicant will play a key role within the business acting as the first point of contact, providing a personable and exceptional service to our customers. You will be...


  • Hamilton, United Kingdom R&J Strang tyre services ltd part of the Continental group Full time

    Due to expansion, R&J Strang tyre services ltd are looking for an administrator to be based at our Hamilton depot to assist with the running of our fast-paced head office. We are looking for a friendly, enthusiastic person who has excellent attention to detail and an impeccable telephone manner. **Main Duties will include -** Receiving and managing...

  • Mortgage Broker

    4 weeks ago


    Hamilton, United Kingdom The Mortgage Hub Ltd Full time

    The Mortgage Hub’s aim is to fulfil customers’ requirements for all property, finance and insurance needs as well as keep in touch with aftercare services and we are looking for a CeMAP qualified mortgage adviser to join our growing team. This individual must has have at least 1 years’ experience dealing with whole of market mortgage and insurance...

  • Mortgage Broker

    4 weeks ago


    Hamilton, United Kingdom The Mortgage Hub Ltd Full time

    The Mortgage Hub’s aim is to fulfil customers’ requirements for all property, finance and insurance needs as well as keep in touch with aftercare services and we are looking for a CeMAP qualified mortgage adviser to join our growing team. This individual must has have at least 1 years’ experience dealing with whole of market mortgage and insurance...


  • Hamilton, United Kingdom Retronix Semiconductor Full time

    Are you an experienced Administrator with excellent communication skills, attention to detail and a passion for recruitment? If so, this is an exciting opportunity for you to join our team working in a fast-paced, dynamic, and friendly environment. Retronix Semiconductor is a leading provider of support services to Original Equipment Manufacturers (OEM's),...

  • Service Advisor

    3 weeks ago


    Hamilton, South Lanarkshire, United Kingdom Pendragon PLC Full time

    Service Advisor Stratstone Mercedes-Benz of Hamilton Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Barista

    4 weeks ago


    Hamilton, United Kingdom OCO Westend Ltd Full time

    **Who we are** At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel...