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Head of Commercial and Business Operations

3 months ago


London, United Kingdom Smart DCC Full time

Operational Supplier Manager

Within Operations Hybrid Working Manchester, London, or Nottingham Offices. Competitive Salary plus benefits

Be responsible for supplier performance (including budget, risk management, and reporting) and will build senior relationships with suppliers, representing DCC’s interest and driving improvement. Drive supplier performance management and performance rectification for suppliers, reporting to the Head of Supplier Delivery.

Have a deep understanding of the contracts and DCC’s overall commercial position in relation to licence obligations. Support other parts of the business in their engagements with suppliers and ensure continual focus on customer outcomes. Be an escalation point for any performance and service-related risks and issues.

Work with other parts of DCC to understand end customer experience of service delivery and use this in dialogue with suppliers to drive good supplier performance. Work seamlessly with Commercial and other parts of DCC to deliver end-end contract management. Be responsible for ensuring that supplier performance meets performance obligations and service level agreements.

Maintain deep knowledge of the supplier’s business performance against contract and license condition. Identify and deliver performance improvement plans and rectification of performance issues.

Experience and Skills
  1. Proven experience in service-based contract environment (essential)
  2. Ideally within a Telco/Energy or other relevant sector (desirable)
  3. Proven track record of building relationships to drive continuous improvement and ongoing value for money
Join Us in Making a Difference

Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Whether it’s doing purposeful work, helping us grow, or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Capita Opportunity Statement

The parent company, Capita Plc*, is a leading UK provider of technology-enabled business services. With a network of 63,000 experienced individuals across multiple disciplines and sectors, you will have the opportunity to grow and develop your career in various directions.

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